Account Executive

Description

Coverage areas - Naples and Surrounding Areas

Job Summary:

The Account Executive will be responsible for developing business partnerships that generate home health referral growth through effective sales contacts, calls, and presentations. The role serves as the agency staff representative with physicians, facilities, discharge planners, and community agencies and is responsible for the overall development and referral growth of the assigned territory.

Why Complete Home Care?

Join our team at Complete Home Care and be part of a company that strives to provide the best care for our patients while building a team of dedicated employees. If you want a company that appreciates your skills, compassion, and heart, then Complete Home Care is the place for you We take pride in not only providing excellent care to our patients but also creating a positive team environment with employee support.

• Benefits eligibility now starts the 1st of the month following employment.
• Medical, Dental, Vision
• 401 (K), Flex Spending
• Life Insurance
• Short- Long-Term Disability
• Competitive Pay
• Great Incentive Plan
• Mileage Reimbursement
• PTO
• Team Events
• Recruitment Incentive Program
• Continuing Education Training
• Employee Recognition Programs
• Performance Incentives
• Family Team Environment

Job Responsibilities:

1. Responsible for the overall development and referral growth of assigned territory, including facilities, physicians, home care providers, and community agencies.
2. Develops, implements, and evaluates quarterly and annual territory plans to achieve growth goals and to implement agreed-upon strategies and actions.
3. Develops business relationships with providers by making effective sales calls and presentations to targeted referral sources.
4. Maintains professional and clinical knowledge of provider services and acts as liaison between referral partners and agency to communicate information about new products, programs, and service delivery.
5. Meets with patients and families to discuss home care services, individual needs/concerns, and manage expectations, as needed.
6. Takes the initiative in building relationships within the Intake department and with the appropriate patient care resources staff to assure effective communication with referral sources and internal stakeholders.
7. Updates and maintains customer and competitor profiles, logs daily call activity, and documents plans for follow-up activities with referral sources.
8. Serves as agency staff liaison with physicians, facility nurses, social workers, discharge planners, and community agencies; works with various community agencies to facilitate the delivery of appropriate services for potential patients.
9. Participates in marketing efforts for the purpose of educating the healthcare community about home health programs, including physician calls, lunch and learns, health fairs, speakers bureau, and CEU programs for healthcare providers.
10. Prepares monthly tracking reports on referral sources and keeps the agency informed of key marketplace changes relating to providers and competitors.
11. Understands that teamwork is crucial to our business and can work well with colleagues, accepting and providing constructive feedback despite personal conflicts.
12. Utilizes current Agency and/or department-specific software to complete assignments.

Requirements:

ADDITIONAL DESIRABLE QUALIFICATIONS

• Must be proficient in using Microsoft programs for internal and external communications, presentations, database tracking/reporting, and spreadsheet applications.
• Proficiency in using a CRM solution is preferred.
• Must have excellent oral communication skills.
• Is self-directed and possesses the ability to work with little supervision.

MINIMUM QUALIFICATIONS

• Bachelor’s degree in marketing or related field or equivalent professional experience.
• Minimum of two (2) years of experience in home care sales or related industry with a proven record of achieving incremental growth in direct sales.

Environmental/Working Conditions

• No or very limited physical effort is required.
• No or very limited exposure to physical risk.
• Work is normally performed in a typical interior/office work environment.
• Reliable transportation and auto liability insurance.
• Computer and basic office equipment.