Transport Coordinator DMC Division Marriott Sindalah Island

Additional Information (Guest experience Expert)
Job Number
Job Category Rooms & Guest Services Operations
Location The Syanne A Luxury Collection Resort Sindalah Sindalah Island NEOM Red Sea Saudi Arabia Saudi Arabia VIEW ON MAP
Schedule FullTime
Located Remotely N
Relocation N
Position Type NonManagement

POSITION SUMMARY

Coordinate and oversee transportation services safety and wellbeing of all Sindalah Island guests. Anticipate and communicate transportation logistic needs promptly. Document pertinent information in department logbook. Forecast additional transportation logistic requirements and communicate special requests to department head.

Report accidents injuries and unsafe work conditions to manager. Follow all company policies and procedures ensure uniform and personal appearance are clean and professional maintain confidentiality of proprietary information and protect company assets. Welcome and acknowledge all guests according to company standards anticipate and address guests service needs assist individuals with disabilities and thank guests with genuine appreciation. Speak with others using clear and professional language prepare and review written documents accurately and completely and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others and support team to reach common goals. Comply with quality assurance expectations and standards. Move lift carry push pull and place objects weighing less than or equal to 25 pounds without assistance; and stand sit or walk for an extended period of time or for an entire work shift. Perform other reasonable job duties as requested by Supervisors.

CRITICAL TASKS

Safety and Security

• Report work related accidents or other injuries immediately upon occurrence to manager/supervisor.
• Follow property specific procedures for handling emergency situations (e.g. evacuations medical emergencies natural disasters).
• Follow company and department safety and security policies and procedures to ensure a clean safe and secure environment.
• Maintain awareness of undesirable persons on property premises.
• Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.
• Use proper equipment wear appropriate personal protective clothing (PPE) and employ correct lifting procedures as necessary to avoid injury.

Policies and Procedures

• Protect the privacy and security of guests and coworkers.
• Maintain confidentiality of proprietary materials and information.
• Ensure uniform nametags and personal appearance are clean hygienic professional and in compliance with company policies and procedures.
• Follow company and department policies and procedures.
• Protect company tools equipment machines or other assets in accordance with company policies and procedures.
• Perform other reasonable job duties as requested by Supervisors.

Guest Relations

• Thank guests with genuine appreciation and provide a fond farewell.
• Address guests service needs in a professional positive and timely manner.
• Welcome and acknowledge each and every guest with a smile eye contact and a friendly verbal greeting using the guests name when possible.
• Engage guests in conversation regarding their stay property services and area attractions/offerings.
• Actively listen and respond positively to guest questions concerns and requests using brand or property specific process (e.g. LEARN PLEASED Guest Response LEAP) to resolve issues delight and build trust.
• Anticipate guests service needs including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
• Assist other employees to ensure proper coverage and prompt guest service.
• Provide assistance to individuals with disabilities including assisting visually hearing or physicallyimpaired individuals within guidelines (e.g. escorting them when requested using words to explain actions writing directions on paper moving objects out of the way or offering access to Braille or TDD phones).

Communication

• Speak to guests and coworkers using clear appropriate and professional language.
• Answer telephones using appropriate etiquette including answering the phone within 3 rings answering with a smile in ones voice using the callers name transferring calls to appropriate person/department requesting permission before placing the caller on hold taking and relaying messages and allowing the caller to end the call.
• Talk with and listen to other employees to effectively exchange information.
• Provide assistance to coworkers ensuring they understand their tasks.
• Discuss work topics activities or problems with coworkers supervisors or managers discreetly and quietly avoiding public areas of the property.
• Prepare and review written documents (e.g. daily logs business letters memoranda reports) including proofreading and editing written information to ensure accuracy and completeness.

Assists Management

• Ensure that hourly employees are trained on company core values job roles responsibilities and technical and service aspects of the job.
• Assign and ensure work tasks are completed on time and that they meet appropriate quality standards.
• Coordinate tasks and work with other departments to ensure that the department runs efficiently.
• Serve as a departmental role model or mentor by working alongside employees to perform technical or functional job duties.
• Assist management to ensure that hourly employees have the necessary resources to effectively perform their jobs (e.g. supplies equipment and inventory).
• Encourage and motivate employees to perform their best take responsibility for tasks and assignments make decisions and provide input on possible improvements.

Working with Others

• Support all coworkers and treat them with dignity and respect.
• Handle sensitive issues with employees and/or guests with tact respect diplomacy and confidentiality.
• Develop and maintain positive and productive working relationships with other employees and departments.
• Partner with and assist others to promote an environment of teamwork and achieve common goals.

Quality Assurance/Quality Improvement

• Comply with quality assurance expectations and standards.

Physical Tasks

• Stand sit or walk for an extended period of time or for an entire work shift.
• Enter and locate workrelated information using computers and/or point of sale systems.
• Move lift carry push pull and place objects weighing less than or equal to 25 pounds without assistance.

General Concierge Transportation Coordinator

• Book activity reservations and transportation to and from the airports/island.
• Responsible for the distribution and collection of transportation schedules.
• Conducts meetings/orientations with site staff and vendors.
• Collects organizes and develops billing reports.
• Manages relationships between company programs and 3rd party organizations/vendors.
• Responsible for tour/activity reservations for additional services purchased by guests.
• Ability to travel as needed.

CRITICAL COMPETENCIES

Analytical Skills

• Learning
• Problem Solving
• DecisionMaking

Interpersonal Skills

• Customer Service Orientation
• Diversity Relations
• Interpersonal Skills
• Team Work

Communications

• English Language Proficiency
• Communication
• Listening

Personal Attributes

• Presentation
• Positive Demeanor
• Integrity
• Dependability
• Stress Tolerance
• Adaptability/Flexibility

Organization

• Detail Orientation
• MultiTasking
• Time Management

PREFERRED QUALIFICATIONS
Education High school diploma/G.E.D. equivalent
Related Work Experience No related work experience is required
Supervisory Experience No supervisory experience is required

applicable law.

The Luxury Collection Hotels & Resorts with over 120 properties in more than 35 countries offers the promise of authentic experiences that evoke lasting treasured memories. Our more than 100 years of experience beginning in 1906 under the Italian CIGA brand a collection of Europes most celebrated and iconic properties serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler.
From legendary palaces and remote retreats to timeless modern classics each luxury hotel and resort is a unique and cherished expression of its locale a portal to the destinations cultural charms and treasures. If you are someone with an appreciation for evocative storytelling a keen interest and passion for this destinations heritage and a desire to deliver genuine personalized and anticipatory hospitality then we invite you on our journey. In joining The Luxury Collection you join a portfolio of brands with Marriott International. Be where you can do your best work begin your purpose belong to an amazing global team and become the best version of you. This job has been sourced from an external job board.
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