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Field Service Engineer
1 mese fa
Description
For the Business Unit Grid Integration, we are looking for a Field Service Engineer who will focus on executing service work according to agreed workflows and in accordance with Hitachi Energy standard processes and safety guidelines.
Responsibilities:
- Perform service tasks, identify technical problems, and make analysis through remote or on-site activity in any service categories (installation and commissioning, maintenance, repairs, engineering and consulting, advanced services, extensions, upgrades and retrofits, end of life services, replacements, etc.);
- Contribute to customer satisfaction by executing service work according to customer order and expectation;
- Create and maintain a good relationship with customers and understand their needs; identify new sales opportunities and communicate them internally;
- Coordinate, prepare and ensure that all materials, parts, and equipment are available and at the appropriate quality for service activities;
- Prepare all documents and reports to be signed by the customer representative; report work done in a timely manner and follow up when needed;
- Proactively identify potential equipment failures and request proactive corrective actions;
- Troubleshoot equipment failure and make recommendations to avoid repeating the problem in the future;
- Proactively identify suggestions for product and quality improvement and communicate them further in the Hitachi Energy organization;
- Provide recommendations to management to improve operations and customer service;
- Apply safety rules and safe practices as well as environmental responsibilities;
- Report unsafe practices and incidents;
- Live core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.
Your Background:
- Electrotechnical diploma;
- At least 3 years of experience in the role and with high tension equipment;
- Good knowledge of the English language;
- Good knowledge of the Italian language;
- Willingness to travel (Italy);
- Ability to work in a team.
