Retail Sales Associate

3 settimane fa


Venice, Italia Hard Rock International (USA), Inc. A tempo pieno

Overview:

The Retail Sales Associate (RSA) is the ultimate guide through the guests’ shopping experience. Hard Rock merchandise is a unique part of our business, which requires a special person to create the experience. As an RSA, you will be assuming the role of tour guide, communicator, entertainer, memorabilia curator and musician (at heart).

Responsibilities:

Basic functions of the Retail Sales Associate include:

  1. Greeting guests
  2. Answering questions - accurately and politely
  3. Answering the phone
  4. Making proficient sales transactions - using a point-of-sale system
  5. Handling cash and other forms of payment
  6. Maintaining proper cash drawer balances
  7. Directing guests to areas/restrooms
  8. Demonstrating impeccable product knowledge
  9. Determining guests’ needs - by actively engaging them in 1-on-1 conversations and informing guests of product features & benefits
  10. Suggestive selling - using proven techniques (i.e., related items, higher-quality items, transitional phrases)
  11. Maintaining a clean and organized store
  12. Maintaining proper product stock levels – through retail pulls & inventories
  13. Displaying Retail product – through HRC’s visual display standards
  14. Performing opening, closing & side duties – cleaning glass, polishing brass, sweeping & vacuuming the floor, folding product, etc.
  15. Assuring the complete satisfaction of each and every guest
  16. Creating memorable experiences
  17. Entertaining guests to create “Raving Fans”

Additional Details:

Job Requirements include:

  1. Must be at least 19 years old
  2. Performing duties which require bending & reaching
  3. Lifting up to 30-pound boxes to receive/move product
  4. Standing, for up to 8+ hours
  5. Maintaining a well-groomed appearance (“having a plan”)
  6. Following all uniform guidelines
  7. Practicing all safety & sanitation standards
  8. Recycling products, where possible
  9. Remaining calm in a hectic, fast-paced atmosphere
  10. Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency
  11. Displaying a positive and outwardly friendly attitude toward guests
  12. Maintaining HRC’s 5 core Values and Mission Statement
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