PMO Specialist

Pluxee is a global player in employee benefits and engagement that operates in 31 countries. Pluxee helps companies attract, engage, and retain talent thanks to a broad range of solutions across Meal & Food, Wellbeing, Lifestyle, Reward & Recognition, and Public Benefits.

Powered by leading technology and more than 5,000 engaged team members, Pluxee acts as a trusted partner within a highly interconnected B2B2C ecosystem made up of more than 500,000 clients, 36 million consumers and 1.7 million merchants.

Conducting its business as a trusted partner for more than 45 years, Pluxee is committed to creating a positive impact on all its stakeholders, from driving business to local communities, to supporting wellbeing at work for employees while protecting the planet.

Employee Contract type: Permanent Regular

Job Title: PMO Specialist

Country: Italy

Located in: Milan

Department: IT

Role Purpose:

• The PMO Specialist is responsible to analyze the business part of the organization and is responsible for the business model and its integration with the existing and/or needed technology.
• Provides guidance to improve the processes, services, flows, and technology (systems, software, etc.), having all these documented and properly assessed and analyzed.
• Acts as a connection/liaison between business problems, opportunities identified by product/project managers, and technology solutions related to business systems, as a liaison between business, technical developers, and testers.

Business Responsibilities:

• To facilitate process development and improvement through drafting supporting documents.
• To serve as a liaison between business and IT so that business priorities are incorporated, requirements are analyzed, and projects are managed within defined deadlines and standards.

People Management Responsibilities: N/A

Administrative and Operational Responsibilities:

• To assist with business cases and assess requests’ feasibility.
• Eliciting requirements and requirements analysis.
• To translate stakeholder needs (business requirements) into clear, comprehensive, and concise specifications and maintain them through all phases of SDLC.
• Requirements and documentation management; projects prioritization.
• To contribute actively to project plans; prioritize, plan, and monitor through all life cycles.
• To conduct review sessions to gain approval of requirements and manage changes and change requests.
• To present/support/propose projects in the Board; communicate design to all stakeholders.
• To manage a project’s scope, acceptance, installation, and deployment.
• To drive the design and review of test cases.
• To write, update, organize, and manage procedures.
• To provide references for users by writing and maintaining user documentation; provide help desk support; train users.
• To lead cross-functional business process re-engineering teams.
• To partner with business units to negotiate and prioritize work items over the lifetime of IT projects, according to the company’s strategy.
• To share with the business an in-depth knowledge of emerging technologies and software delivery; support business to follow new technologies, propose new products and/or developments.
• To analyze the functional needs, user experience, and translate the requirements into technical specifications (e.g. API description).
• To document the change requests and provide support for the project-related assets, according to the IT structure & role definitions.
• To document the solutions functional and/or technical, as well as the various integrations across systems as well as external local partners.

INTERNAL & EXTERNAL COLLABORATIONS:

• To ensure effective collaboration and clear communication with all teams involved in project planning, implementation, and testing.
• To maintain effective relationships with third-party suppliers.
• To ensure mentoring and supervision to new beginners, when requested.

QA Responsibilities:

To adhere to the relevant quality procedures.

Cyber Security & Data Protection Responsibilities:

• To ensure handling of any company information, documentation, and data accessed during the performance of the tasks in line with company policies.
• To comply with company policies for maintenance of ISO27001.
• To use the main technical equipment respecting company policies.

GDPR Responsibilities:

Employees are responsible for respecting the privacy and protection of confidential information and personal data of their colleagues, but also of any other data subject (for example: consumers, customer’s employees, employees of merchants, business partners, shareholders).

Employees must adhere to company policies and processes aimed at ensuring compliance with all laws regarding privacy and data protection.

Reporting to: PMO Manager

Experience: 3 years in the role

Education: Bachelor’s Degree in Management or Information Technology

Technical Competencies:

• Quick understanding of systems concepts.
• The ability to conduct cost/benefit analysis.
• Business case development.
• Modeling techniques and methods.
• Proven analytical abilities.
• Practical experience generating process documentation and reports.
• Project management (agile PMO, Lean management).
• Strong knowledge of Agile & Waterfall methodologies.
• Strong knowledge of PM tools (ex. Jira, Confluence, Mattermost, Smartsheet).

Soft Competencies:

• Effective Communication: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Being Resilient: Remains calm and objective in emotional or stressful situations. Stays focused on tasks despite disruptions or obstacles.
• Negotiating skills, relationship management.
• Leadership: Builds and leads project teams to achieve company goals.