Customer Service Representative

2 settimane fa

Lugo, Italia Amcor A tempo pieno

Customer Service Representative

Location: Lugo, IT Function: Operations/Production/Manufacturing Part-time or Full-time: Full-Time Job Type: Employee Workplace type: On site

Join Amcor and you can be part of the team that makes the packaging of the future better for people and our planet.

Here at Amcor, we work together every day to make a positive impact on the lives of millions of people across the globe by providing packaging for essential products, including food, beverages, pharmaceutical, medical, home and personal care. We are sustainability leaders in our industry, and we were the first global packaging company to commit to making all our products recyclable or reusable by 2025. In addition, our products play a vital role in a circular economy as we are working toward 30% recycled material across our portfolio by 2030, and we are one of few packaging companies committed to using science-based targets and achieving net zero emissions by 2050.

We are always looking for talented and passionate individuals who are motivated to make a difference. Working at Amcor means you will have a unique opportunity to be a part of an organization that is committed to innovating and driving new solutions to create more sustainable packaging solutions.

Job Details
  • Position Job Title: Customer Service Representative (CSR)
  • BG and BU: Amcor Flexibles Europe, Middle East & Africa (AFEMEA)
  • Function: Operations- Customer Service
  • Location: AF Lugo (Italy)
  • Line Manager’s Job Title: Customer Service Team Lead
  • Contract Type: temporary / 8month+
Job Purpose The Customer Service Representative is the central point of contact between our customers and Amcor Flexibles EMEA and is therefore a central figure to deliver the best possible customer experience. This role requires a customer-centric mindset and the ability to work independently as part of a local team. The role demands autonomy, self-organization, and effective communication with various stakeholders. Continuous improvement is a critical part of the role: the right candidate is willing to continuously learn and apply new ways of working while improving our service to customers.
Job Dimensions & Scope Internal & external relationships
  • Plant neighboring functions: quality, supply chain, planning, logistics, production and more
  • Sales teams across the business unit
  • Customer Service function
  • External customers
Principal Accountabilities
  • Manage customer demand from initial order placement through to delivery, utilizing all resources to manage customer orders.
  • Continuously strive to improve customer relations with prompt, efficient service, using initiative to resolve complex problems.
  • Proactively seek better ways of working to ensure the best service possible to customers.
  • Collaborate with functional areas to monitor customer requirements throughout the order fulfilment process, advising customers and sales of significant delays and providing alternatives to meet expectations.
  • Coordinate rush shipments and monitor their progress to delivery.
  • Share customer forecasts to support the demand planning process and manage potential shortages or delays.
  • Proactively manage customer finished goods levels and aged inventory.
  • Handle customer complaints effectively.
  • Focus on gaining knowledge through best practices and standard procedures.
KEY DELIVERABLES
  • Build customer loyalty through positive engagement and service excellence.
  • Maintain customer service processes, standards, and key deliverables to support a customer-centric organization.
  • Partner with functional areas to ensure a world-class customer experience.

Qualifications/Requirements
Formal Qualifications and Experience
  • First experience in a similar position, preferably in a manufacturing environment
  • Good Excel skills
  • Fluent in English and Italian
Specific Skills and Abilities
  • Customer focused
  • Results oriented
  • Excellent interpersonal and communication skills
  • Analytical skills
  • Ability to build collaborative relationships
  • Excellent time management and organizational skills
  • Self-motivated
#J-18808-Ljbffr

  • Customer Service Representative

    4 settimane fa

    Lugo, Emilia-Romagna, Italia Amcor A tempo pieno

    Customer Service Representative Job DescriptionJob Summary: We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service function, you will be responsible for delivering exceptional customer experiences and ensuring that our customers receive the best possible...

  • Customer Service Representative

    4 settimane fa

    Lugo, Emilia-Romagna, Italia Amcor A tempo pieno

    Job Title: Customer Service RepresentativeJob Summary:Amcor is seeking a Customer Service Representative to join our team in Amcor Flexibles EMEA. As a Customer Service Representative, you will be the central point of contact between our customers and Amcor Flexibles EMEA, delivering the best possible customer experience. You will work independently as part...

  • Customer Service Representative

    1 mese fa

    Lugo, Italia Amcor A tempo pieno

    Customer Service Representative Location: Lugo, IT Function: Operations/Production/Manufacturing Part-time or Full-time: Full-Time Job Type: Employee Workplace type: On site Join Amcor and you can be part of the team that makes the packaging of the future better for people and our planet. Here at Amcor, we work together every day to make a positive...

  • Customer Service Representative Position

    3 settimane fa

    Lugo, Emilia-Romagna, Italia Amcor A tempo pieno

    Job Title: Customer Service RepresentativeAbout the Role: We are seeking a highly motivated and customer-centric individual to join our Amcor Flexibles EMEA team as a Customer Service Representative. In this role, you will be the central point of contact between our customers and Amcor, providing exceptional service and support to ensure customer...

  • Customer Service Representative

    1 mese fa

    Lugo, Italia Amcor A tempo pieno

    Function: Operations/Production/ManufacturingPart-time or Full-time: Full-TimeJob Type: EmployeeJoin Amcor and you can be part of the team that makes the packaging of the future better for people and our planet.Here at Amcor, we work together every day to make a positive impact on the lives of millions of people across the globe by providing packaging for...

  • Customer Service Representative

    6 giorni fa

    Lugo, Italia Amcor A tempo pieno

    Function: Operations/Production/ManufacturingPart-time or Full-time: Full-TimeJob Type: EmployeeJoin Amcor and you can be part of the team that makes the packaging of the future better for people and our planet.Here at Amcor, we work together every day to make a positive impact on the lives of millions of people across the globe by providing packaging for...

  • Customer Service Representative

    1 mese fa

    Lugo, Italia Amcor A tempo pieno

    Function: Operations/Production/ManufacturingPart-time or Full-time: Full-TimeJob Type: EmployeeJoin Amcor and you can be part of the team that makes the packaging of the future better for people and our planet.Here at Amcor, we work together every day to make a positive impact on the lives of millions of people across the globe by providing packaging for...

  • Customer Service Liaison

    3 settimane fa

    Lugo, Emilia-Romagna, Italia Amcor A tempo pieno

    About the RoleThe Customer Service Representative is a vital position at Amcor, serving as the primary point of contact between our customers and the company. This role demands a customer-centric mindset, autonomy, and effective communication with various stakeholders.The ideal candidate will be responsible for managing customer demand from initial order...

  • Responsabile Customer Service Italia Estero

    4 settimane fa

    Lugo, Emilia-Romagna, Italia Tor - Recruitment & Hr Consulting A tempo pieno

    Tor - Recruitment & HR Consulting ricerca una figura di Responsabile customer service Italia estero per azienda manifatturiera operante nel btb con clienti in Italia e all'estero.Descrizione del ruolo:Il responsabile customer service Italia estero coordinerà il team di back e il front office, mantenendo anche una parte di operatività su i clienti....

  • Impiegato/a Logistica/customer Appartenente Alle

    6 mesi fa

    Lugo, Italia BorgWarner Systems Lugo srl A tempo pieno

    **AZIENDA** **BorgWarner **è produttore mondiale nel settore dei propulsori. Sviluppiamo tecnologie avanzate volte a migliorare il risparmio di carburante, le emissioni e le prestazioni. I nostri impianti produttivi sono localizzati in tutto il mondo per fornire supporto locale ai clienti. Borgwarner è un’azienda di persone che condividono la passione...

  • Addetto/a Amministrazione Spedizioni

    5 mesi fa

    Lugo, Italia Unitec S.p.A. A tempo pieno

    Unitec S.p.A., gruppo internazionale specializzato nella progettazione e realizzazione di tecnologie per l’automazione industriale, ricerca per il proprio organico un/una: **ADDETTO/A AMMINISTRAZIONE SPEDIZIONI** **Attività**: La risorsa, inserita all’interno dell’ufficio amministrativo, si occuperà della gestione dei rapporti con clienti e...

  • Addetto/a Amministrazione Spedizioni

    5 mesi fa

    Lugo, Italia Unitec S.p.A. A tempo pieno

    Unitec S.p.A., gruppo internazionale specializzato nella progettazione e realizzazione di tecnologie e impianti per l’automazione industriale, ricerca per il proprio organico un/una: **ADDETTO/A AMMINISTRAZIONE SPEDIZIONI** **Attività**: La risorsa, inserita all’interno dell’ufficio amministrativo, si occuperà della gestione dei rapporti con clienti...

  • Addetto/a Amministrazione Spedizioni

    6 mesi fa

    Lugo, Italia Unitec S.p.A. A tempo pieno

    Unitec S.p.A., gruppo internazionale specializzato nella progettazione e realizzazione di tecnologie per l’automazione industriale, ricerca per il proprio organico un/una: **ADDETTO/A AMMINISTRAZIONE SPEDIZIONI** **Attività**: La risorsa, inserita all’interno dell’ufficio amministrativo, si occuperà della gestione dei rapporti con clienti e...

  • Responsabile Commerciale Area

    2 settimane fa

    Lugo, Emilia-Romagna, Italia Unitec Spa A tempo pieno

    Descrizione del Lavoro:Il nostro team di Unitec Spa è alla ricerca di un Responsabile Commerciale Area per supportare la nostra strategia di crescita e sviluppo nel mercato italiano e internazionale. Attività Principali:Coordinare le attività di marketing e vendita per la nostra area commerciale;Collaborare con la direzione commerciale per l'avanzamento...

  • Impiegato Impiegata Logistico/a Inglese Fluente

    5 mesi fa

    Lugo, Italia Openjobmetis S.p.A. A tempo pieno

    Per azienda metalmeccanica del comprensorio lughese ricerchiamo Impiegato impiegata logistico/a **Posizione**: Riportando all’Operation Manager l’addetto alla logística si dovrà occupare dell’ottimizzazione dei processi di magazzino, assicurando la disponibilità dei materiali, registrando il passaggio delle merci in entrata ed in uscita, la loro...

  • Ingegnere di Sviluppo del Software

    3 settimane fa

    Lugo, Emilia-Romagna, Italia Iqm Selezione Srl A tempo pieno

    Descrizione del Lavoro:Il candidato ideale sarà inserito nel team AIDA all'interno dell'Ufficio Customer Service e, dopo periodo di formazione e affiancamento, sarà in grado di svolgere in autonomia le seguenti attività:• Analisi delle specifiche di progetto e redazione degli schemi elettrici su piattaforma CAD (Spac).• Sviluppo ed implementazione...

  • Senior Product Development Engineer

    2 settimane fa

    Lugo, Italia Amcor A tempo pieno

    Job DetailsPosition Job Title:                      Senior Product Development Engineer          BG and BU:                                 Amcor Flexibles Europe, Middle East & Africa (AFEMEA)Function:                                     Research & DevelopmentSub-Function:                   ...

  • Senior Product Development Engineer

    2 settimane fa

    Lugo, Italia Amcor A tempo pieno

    Job DetailsPosition Job Title:Senior Product Development EngineerBG and BU:Amcor Flexibles Europe, Middle East & Africa (AFEMEA)Function:Research & DevelopmentSub-Function:Product DevelopmentLocation:Lugo, Italy (requiring approx. 20% traveling in Europe)Line Manager’s Job Title:Product Development Manager Home & Personal Care, Baby Nutrition and...

  • Senior Product Development Engineer

    2 settimane fa

    Lugo, Italia Amcor A tempo pieno

    Job DetailsPosition Job Title:Senior Product Development EngineerBG and BU:Amcor Flexibles Europe, Middle East & Africa (AFEMEA)Function:Research & DevelopmentSub-Function:Product DevelopmentLocation:Lugo, Italy (requiring approx. 20% traveling in Europe)Line Manager’s Job Title:Product Development Manager Home & Personal Care, Baby Nutrition and...

  • Ingegnere di Sistema di Automazione

    1 mese fa

    Lugo, Emilia-Romagna, Italia Iqm Selezione S.R.L. A tempo pieno

    Profilo ideale: Laurea in Ingegneria dell'Automazione/Elettronica/Elettrica, con ottimo curriculum studiorum; Minima esperienza maturata in ruolo analogo; Conoscenza approfondita delle specifiche tecniche elettriche e competenza nella redazione di schemi elettrici, capacità di gestione delle architetture di rete Ethernet; Conoscenza della programmazione...