Patient Bookings Administrator

We are looking for confident individuals to join our Patient bookings team.

This is a remote role however our Head office is located in Rural Oxfordshire occasional travel will be required for team building and training days to this location. Therefore it is preferable if you to live within (approximately) a 1 hr radius of OX25.

You will be working as part of a supportive team speaking to patients about their needs with the ultimate aim to book the patient in for treatment.

You will need to be happy talking to people on the telephone resilient with a caring empathetic nature and be comfortable working to targets.

KEY RESPONSIBILITIES:

• Answering telephone and online enquiries making bookings for patients and answering questions relating to treatments at a number of our clinics.

• Booking and managing our clinic diaries within the business guidelines

• Working towards individual targets and KPIs
• Contacting existing patients interested in finance options with us.

ADDITIONAL INFORMATION:

Flexibility is needed in order to ensure optimum cover at all times working patterns are agreed well in advance so you have plenty of notice to plan outside of work you will work a 37.5 hour week (7.5 hours per day Over a varying shift pattern between the hours of 8am 8.00pm Monday to Saturday). Please note this position is maternity cover up until June 2025 with the potential to be a permanent role.

ESSENTIAL SKILLS:

• Excellent communication skills

• Excellent organisational skills

• Efficient and accurate administration and IT skills

• Ability to stay calm under pressure and multitask

• Enthusiasm and energy

• Fast learner

• Working knowledge of Microsoft packages

• Previous experience in a similar environment with experience of booking appointments (Such as in a medical environments hospitality industry or beauty industry would be an advantage).

WHATS IN IT FOR YOU

• Salary in the rangedepending on experience
• Commission
• Staff discount
• 25 days holiday per year plus Bank holidays
• Company pension plan