IT Contract

2 settimane fa

Milan, Italia ING Bank N.V. A tempo pieno

We are seeking a motivated and proactive IT Contract & Service Management Intern to join our “Contract and Service Management” Team. This internship offers a unique opportunity to gain hands-on experience in the IT department of ING Italy and develop essential skills in a complex and international organization.

Key Activities:

The IT Contract & Service Management Intern will support the IT services life cycle stages; the intern will assist and contribute to managing daily tasks, such as:

  • Participate in team meetings and contribute to process improvement initiatives.
  • Contribute to the preparation of the sourcing and contractual documentation of new initiatives/services:
    • Define the Sourcing Classification of a service, according to the ING Framework.
    • Contribute to the Risk Assessment process and ensure sign-off of the relevant ING stakeholders.
  • Collaborate with various ING departments/stakeholders to ensure seamless service phase-in:
    • Define, together with the Delivery and Sourcing Leads, the Transition Plan.
    • Oversee the Transition Plan execution, by providing guidance and promptly escalating any issues/impediments.
  • Support in coordinating and supervising services life cycle:
    • Plan initial meetings with suppliers to ensure that both parties understand the service, the contract, and the related KPIs/metrics.
    • Evaluate the services provided, based on SLAs and KPIs defined in the contract.
    • Monitor critical service issues and performance trends.
    • Participate in the Contract Renewal activities with ING stakeholders and Suppliers.
    • Oversee the billing processes, making sure all stakeholders are aware of the process.

Educational Qualifications:

  • University degree preferably in areas like Information/Computer Technology, Engineering, Sciences, or Economics.

Technical, Language and other Specialized Skills:

  • University degree, a plus in Information/Computer Technology.
  • Basic knowledge of IT service management concepts (IT services lifecycle stages, SLA, KPI, etc.).
  • Basic knowledge of Project Management principles.
  • Proficient in English is mandatory (written and spoken).
  • Mastery of MS Office (especially Excel and PowerPoint).

Soft Skills:

  • Proactive attitude and strong focus on details and accuracy.
  • Ability to quickly understand complex situations and explain them to others in the organization.
  • Strong organizational and multitasking skills.
  • Great communication, interpersonal, and networking skills.
  • Sense of ownership and pride in your performance and its impact on the company’s success.
  • Critical thinker and problem-solving skills.
  • Team player.

Working Conditions:

  • Full-time Intern.
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