Regional Medical Partner
15 ore fa
R-186682 Regional Medical Partner - Center Italy
Line manager: Regional operations manager
Job purpose: To support clinics on medical related projects
Responsibilities:- Develop Medical efficiency in Operations: Operational/medical excellence project lead (often in collaboration with regional operations partner)
- Support AniCura WoW
- Medical excellence projects
- Revenue erosion lead for the region
- Medical Standards of current treatment, best practice sharing
- Implement Medical initiatives in the region:
- Support introduction and maintenance of QualiCura in clinics
- APSIS: introduction & follow-up
- Quality initiatives (e.g., quality improvement in strategic areas like lab, nutrition)
- Master data management for the region
- Provide Advisory to clinics around quality and medical excellence
- Customer interaction best practices:
- NPS review and follow-up
- Support young vets, training medical basics, intervention, coaching with complaints
- Support difficult customer interactions; Escalated complaints mgmt. support, in collaboration with practice managers, regional manager, admin partner
- Support clinics in various client matters; patient safety, processes etc.
- Follow-up clinic development: quality/medical practices/patient safety
- Do quality review of clinics when needed
- Set clinic plan to improve quality and patient safety
- Partner with P&O for veterinary contribution to strategic people initiatives:
- Contribute to associate introduction & onboarding (medical/quality content)
- Linking associates to the right learning opportunities
- Attend Local Congresses when needed
- Support Talent acquisition
Works in a clinic and travel to other clinics (4 days / week).
Education & Professional Qualification:Veterinarian
Knowledge/Skills/Experience:Project management, Results oriented, Capacity to embark teams, clinical experience, strong communication skills, knowledge of Italian language is mandatory, good knowledge of English language required
Key Supporting Job Related Competencies:Project management, Relation building with clinical teams
Key Business Partners:Practice managers, Vets and Nurses in clinics, Regional Leadership teams; regional operations partner, regional admin partner, regional P&O partner, regional business controller. Country medical manager, cluster quality manager. Head of Operations. Regional medical partners in other regions in the cluster.
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