Technical Svc Spec

Location: 41037 Mirandola, Province of Modena, Italy

Responsibilities:

1. Provides in-house repair service in a repairing/service center or on-site technical service and support without sales & service quota.
2. Provides technical advice to customers, sales personnel, and healthcare professionals responding to product related questions, issues, and problems.
3. Provides sales personnel with technical data necessary for the demonstration of products.
4. Acts as a liaison between sales personnel and customers on technical issues.
5. May make technical presentations at sales meetings and customer locations.

Autonomy:

Typically an individual contributor with responsibility in a professional discipline or specialty. Delivers and/or manages projects assigned and works with other stakeholders to achieve desired results. May act as a mentor to colleagues or may direct the work of other lower level professionals. The majority of time is spent delivering and overseeing the projects – from design to implementation - while adhering to policies, using specialized knowledge and skills normally acquired through advanced education.

Organizational Impact:

1. Sets objectives for own job area to meet the objectives of projects and assignments.
2. Contributes to the completion of project milestones.
3. May have some involvement in cross-functional assignments.
4. Problems and issues faced are general and may require understanding of broader set of issues or other job areas but typically are not complex.
5. Makes adjustments or recommends enhancements in systems and processes to solve problems or improve effectiveness of job area.

Communication & Influence:

1. Communicates primarily and frequently with internal contacts.
2. External interactions are less complex or problem-solving in nature.
3. Contacts others to share information, status, needs, and issues in order to inform, gain input, and support decision-making.

Leadership & Talent Management:

May provide guidance and assistance to entry-level professionals and/or employees in the Support Career Stream.

Required Knowledge & Experience:

• Requires practical knowledge and demonstrated competence within job area typically obtained through advanced education combined with experience.
• Vocational/Trade certificate with 6 years of experience.
• Diploma/Associate Degree with 4 years of experience.