DCEO Chief Engineer, DCEO

Amazon is looking for an energetic, detail-oriented individual to join our Data Center Engineering Operations Team in the Greater Milan Area. This committed group works to maintain the critical physical infrastructure that supports Amazon Web Services. Specifically, this team works to ensure that the data center's MEP operates at 100% availability while maintaining first-class customer service to the teams and groups within the data centers.

The Data Center Chief Engineer (CE) is responsible for ensuring that all electrical, mechanical, and fire/life safety equipment within the data center is operating at peak efficiency. This involves both planned preventative maintenance of equipment, daily corrective work, and emergency response to emergent issues. The CE serves as an expert technical resource interacting with onsite Engineering Operations Technicians (EOT) and any third-party vendors. They are expected to be a singular focal point for all facility operations and to support Amazon within its owned and operated data centers.

Also expected from the CE is the ability to manage large-scale impacting projects and new region support from conception to completion. These projects involve large amounts of independent work as well as collaboration with external support groups including engineering, automation, procurement, and finance in both local and global settings. The CE will be tasked with creating and delivering on key milestones, obtaining and tracking quotes for all necessary costs, and documenting project results for future implementation at other facilities. The goals of such projects are for the CE to drive innovation and resiliency while reducing operational costs in the facilities.

The CE directs, trains, and supports EOTs in their role of providing hands-on electrical and mechanical equipment troubleshooting and operations. Implementation and execution of site/equipment-specific training exercises is also expected. This equipment includes, but is not limited to, stand-by diesel generators, switchgear, UPSs, PDUs, AHUs, chillers, cooling towers, chemical treatment systems, pumps, motors, VFDs, and building automation systems.

The role will be based in Milan area; however, flexibility is required to travel to other locations within the EMEA region if required.

• Oversee the day-to-day operations and maintenance of mechanical and electrical equipment in data centers
• Operate independently with limited direct management
• Assist in the design and build out of new facilities
• Act as an escalation point for all facilities-related issues within the data center region and work OT hours as needed to support site stability
• Perform root cause analysis of equipment failures
• Troubleshoot and report of facility and data server-level events within internal SLA
• Create and deploy new standard practices for Engineering Operations Technicians, Chief Engineers, and vendor support teams
• Provide training and guidance to Engineering Operations Technicians and assisting in recruiting efforts for the same
• Ensure all safety procedures are adhered to by vendor and Amazon staff
• Utilize internal Change Management Systems to manage building workflows
• MV/LV Isolation to facilitate MV maintenance
• Provide metric availability reporting on a weekly basis
• Communicate complex technical information to a non-technical audience

The successful candidate must be able to demonstrate the following competencies and behaviours:

• Ability to solve problems at their root, stepping back to understand the broader context.
• Aptitude for troubleshooting and problem solving.
• Ability to maintain SLAs through the implementation of proactive issue detection and immediate response.
• Proven experience of reading SLDs and control schematics.
• Ability to follow support procedures, system documentation, and issue tracking entries into a trouble ticket system.
• Shows good judgment and instincts in decision making.
• Ability to prioritize in a complex, fast-paced environment.
• Ability to demonstrate their ability to take ownership of technical issues brought to them by their customer base.

Our data centers are located in remote areas outside Milan, where access via public transport may be limited. Therefore, a valid EU driving license is required for this role.

This is a 100% onsite position due to the hands-on nature of managing mission-critical infrastructure and data center industry. The role follows standard working hours (8 AM – 5 PM Milan time) with no shift work.

• Work at heights and from ladders.
• Perform physical tasks.
• Work in a noisy environment with ear protection.

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.