FQA Program Manager, JP Last Mile Delivery Experience

6 giorni fa

Rome, Italia Amazon A tempo pieno

FQA Program Manager, JP Last Mile Delivery ExperienceHave you ever ordered a product on Amazon and when that package with the smiley arrived to you, wondered about its journey till it reached your hands? Have you asked about where it came from and how the driver is able to locate and deliver the package to my address? or How much it costs Amazon to deliver it to you? If so, the Amazon Logistics, Last Mile (AMZL) function is the right place for you The mission of AMZL is to provide the world class last mile experience to our customers by delivering each package to their doorstep, and aims to exceed the expectations of our customers by ensuring that their orders, no matter how large or small, are delivered as quickly, accurately, and cost effectively as possible through a last mile operation, through a choice of innovative delivery options using the best systematic and technological tools to deliver high standard quality service. To ensure the best customer experience through AMZL last mile delivery, Last Mile Delivery Experience (LMDX) team will play a key role in analyzing metrics, introducing new methodologies to generate insights, and make recommendations to drive actions that directly impact our current and future customers.Key job responsibilities- Lead, manage and execute programs for FQA operation to identify new opportunities for improving delivery quality through address quality improvement. - Act as subject matter expert for tools used by FQA team, supporting the enhancements and new launches of tools collaborating with global teams to improve the effectiveness and impact of FQA operation. - Support with analysis and insight into FQA’s/LMDX’s current initiatives, new initiatives, collaborating with new initiatives teams, global tech teams, by creating strategies and mechanisms to validate the FQA operations in the initial stages, before introducing these new work streams into FQA standard work streams.Basic Qualifications- 2+ years of program or project management experience - Business level of Japanese and business level verbal and written communication Level of EnglishPreferred Qualifications- Strong organization skills and ability to organize and manage multiple tasks simultaneously - Sound business judgment, proven ability to influence others, and strong analytical thinking skills - Strong executive presentation skills - Knowledge of SQL, Tableau, Data Warehouse - Excited about working in a diverse group and contributing to an inclusive cultureAmazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, visit https://www.amazon.jobs/disability/jp. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.#J-18808-Ljbffr

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