Bell Attendant

About Collegio alla Querce, Auberge Collection

is a hilltop Italian retreat – once a cherished educational institution – and the only hotel in the city of Florence that provides sweeping vistas of both Florence’s historic town center and the rolling hills of Tuscany. Offering unmatched views of the iconic Duomo, the hotel’s gracious, 16th-century buildings are set in breathtaking terraced gardens. Perfectly placed in the city to offer the best of two worlds, the hotel offers 49 Guest Rooms, 28 Suites, and 6 Grand Suites. Multiple dining venues and event spaces include La Gamella, a fine-dining Italian restaurant with The Chef’s Table at its heart, mischievous Bar Bertelli, housed in the former principal’s office, poolside Cafe Focolare, and the original chapel, Sala Dorati and theatre, Il Teatro. Aelia Spa, the first-ever spa in partnership with Furtuna Skin, is a nature-ensconced haven dedicated to holistic wellbeing. The resort will also host a range of connection-driven experiences revealing Florence’s multifaceted Renaissance spirit.

For more information:

Connect with Collegio alla Querce, Auberge Collection on and @CollegioAuberge and #AlwaysAuberge

At Auberge Collection, we redefine luxury by focusing on authentic, heartfelt service and creating extraordinary experiences that resonate with each guest. As a Bell Attendant, by anticipating guest needs, providing personalized service, and ensuring seamless execution, you will play a vital role in elevating every stay into something truly unforgettable.

Arrival & Departure Experience

• Welcome guests upon arrival and assist with luggage, ensuring a smooth, comfortable, and personalised experience.

• Escort guests and their belongings to their rooms, introducing relevant room features and services as appropriate.

• Assist guests with luggage collection and transportation upon departure, ensuring their belongings are handled with care.

• Coordinate with the Front Office team to support efficient arrivals, departures, and room readiness.

Guest Assistance & Personalised Service

• Respond promptly and courteously to guest requests, providing assistance with luggage, directions, transportation, and other needs.

• Offer thoughtful support throughout the guest journey, anticipating needs and ensuring every interaction reflects the Auberge service philosophy.

• Provide accurate information about the property, its facilities, services, and experiences.

• Handle guest belongings with the utmost care and maintain discretion when interacting with guests and their personal effects.

Transportation & Coordination

• Assist with the coordination of guest transportation, including taxis, private transfers, and other travel arrangements in collaboration with the Front Office team.

• Support vehicle movements and ensure the entrance and arrival areas remain organised and welcoming.

• Communicate relevant guest requests and arrival or departure details to the appropriate departments to ensure seamless coordination.

Operational Support

• Manage luggage storage and retrieval, ensuring all items are properly identified, handled, and stored securely.

• Maintain the cleanliness, organisation, and presentation of the lobby, entrance, luggage storage areas, and other assigned spaces.

Qualifications:

• A minimum of 2 years of experience in the same role within a luxury hospitality environment is a requirement.

• A poised, polished demeanor that reflects the elegance and warmth of Auberge Collection. The ability to engage guests with grace while managing multiple tasks with precision and attention to detail.

• Strong attention to detail and the ability to anticipate guest needs while maintaining a smooth and organised operation.

• Fluency in English, both spoken and written, with proficiency in additional languages required to support our international clientele.

• Willingness to work flexible hours, including weekends, and holidays, as required by the needs of the hotel.

Position Details:

• CCNL Federturismo

• Employment Type: Seasonal; Full-time

• Salary Range: € 25.000 gross per year / 14 months

About Auberge Collection
Auberge Collection is a portfolio of extraordinary hotels, resorts, residences and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the l