Datacenter RUN Technician

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About the Company: Within OVHcloud, the Business Unit Industry is responsible for designing and delivering server resources and infrastructures, innovating and industrializing best practices. This ensures a competitive and quality level of service while respecting the deadlines agreed with customers.

About the Role: As a member of the DC Operations team and reporting to the Datacenter Manager, the DC IT/RUN Maintenance Technician ensures the proper functioning of the data center infrastructure by securing equipment installation and maintenance, which guarantees the equipment’s continuity of service. The role requires working on-call on a team rotation basis.

Responsibilities:

• Contribute to datacenter systems architecture and ensure 1st level of support
• Optimize the racks for new servers
• Connect power and network cables within server and network racks
• Wire the incoming cables and network within the racks respecting wiring scheme
• Install / Uninstall servers as required by the DC Team Leader and in accordance with the operational plan
• Assemble and install computer hardware (assemble / install / upgrade/ update servers)
• Adhere to health and safety rules and regulatory requirements
• Escalate incident tickets to Level 2 support where appropriate
• Complete interventions on the equipment in response to monitoring alerts or customer tickets
• Upgrade the servers (change obsolete components)
• Undertake curative maintenance on delivered servers
• Troubleshoot technical issues using various tools: network, servers
• Understand and maintain cabling systems
• Replace failed networking devices within racks
• Implement actions to resolve problems related to the server environment
• Ensure servers are functioning properly via analysis and monitoring
• For all these actions, use the right tools and keep asset’s databases up to date: stock, assets, status, actions, etc…
• Assist team members with other relevant maintenance tasks within the Datacenter
• Coordinate activity with all 24/7 teams and help improve customer relations
• Contribute to the continuous improvement of the department, meeting the requirements set out in the quality management system
• Help maintain good customer relations and customer satisfaction on a daily basis
• Ensure information is shared between maintenance agents and provide reports to the Team Leader
• Respect the schedule and targets set by the Team Leader

Qualifications:

• High school diploma or equivalent qualification in electronics / IT / Maintenance
• A minimum of 2 years’ experience in a similar role
• Experience of building and maintaining computers

Required Skills:

• A keen interest in IT and computer hardware products/components
• Advanced understanding of general maintenance procedures and techniques
• Physically capable and available to work weekends, public holidays, and evenings
• Effective problem-solving abilities
• A team player with excellent communication skills
• Organized, autonomous and adaptable
• Basic knowledge of computer networking
• Well-organized person and have the ability to prioritize tasks
• Customer centric oriented
• Attention to detail and a solution-oriented approach
• Positive, energetic and proactive mindset

Equal Opportunity Statement: Include a statement on commitment to diversity and inclusivity.

Associate

Full-time

Industries: Software Development