Guest Services Agent

1 settimana fa

Villanova d'Ardenghi, Italia VILLANOVA UNIVERSITY A tempo pieno
Guest Services Agent - The Inn at Villanova UniversityTo view the position details and/or apply to a position, click on the

Guest Services Agent - The Inn at Villanova UniversityTo view the position details and/or apply to a position, click on the View Details link below the Job Title. If you have questions about the application process, please refer to the Applicant FAQ's.Bookmark this Posting Print Preview |Apply for this Job Posting Details

Do you have questions about the application process? If so, please refer to the Applicant FAQ’s.

Posting Details (Default Section) Posting Number: 20244122S Position Title: Guest Services Agent - The Inn at Villanova University Position Type: Staff Location: Villanova, PA Recruitment Type: Internal/External Applicants Work Schedule: full-time/12-months Avg Hours Week Department: 507-Inn at Villanova University Position Summary: The Guest Services Agent is responsible for providing a welcoming atmosphere and ensuring guest and public contact at the Front Desk runs smoothly and efficiently and in accordance with The Inn and always at a 4-Diamond style level.

Villanova is a Catholic university sponsored by the Augustinian order. Diversity and inclusion have been and will continue to be an integral component of Villanova University’s mission. The University is an Equal Opportunity/Affirmative Action employer and seeks candidates who understand, respect and can contribute to the University’s mission and values. Duties and Responsibilities:
  • Welcome, register, orient and supervise guests, and provide group orientations in a friendly and positive manner.
  • Take individual and group reservations by telephone, e-mail, and an online system in an accurate and efficient manner.
  • Check guest in and out, and assist with any issues or arrangements that guests may need help with.
  • Maintain security and safety of The Inn, Inn property, guests, guests’ property, and fellow team members.
  • Accurately maintain all shift reports, logs, and necessary daily paperwork, including a record of overnight fees and sale of goods.
  • Always represent and promote The Inn in a positive manner to guests, callers, and local officials.
  • Provide overnight, on-call assistance in case of emergencies.
  • Ability to focus attention on guest needs, remaining calm and courteous at all times.
  • Perform other duties and assist with projects as assigned.
Minimum Qualifications:
  • High school diploma or equivalent required.
  • Customer service experience required, preferably in a hospitality/hotel environment.
  • Must enjoy working with the public and be able to professionally handle any conflicts, guest issues, or emergencies that may arise.
  • Experience handling cash and recording sales transactions required.
  • Excellent oral communication and organizational skills.
  • Demonstrated ability to work effectively without immediate supervision.
  • Ability to multi-task efficiently.
  • Must be willing to work evenings, weekends, and holidays as schedule requires.
Preferred Qualifications:
  • Computer literacy and familiarity with WIN , MS Word, Excel, PMS , POS and Outlook preferred.
  • First Aid and CPR certification preferred; training can be provided.
Physical Requirements and/or Unusual Work Hours:
  • Physical requirements include the ability to work long hours. Ability to stand for long periods of time without sitting or leaning.
Special Message to Applicants: Posting Date: 08/21/2024 Closing Date (11:59pm ET): Salary Posting Information: Commensurate with experience Salary Band: E Job Classification: non-exempt References Needed References Needed Minimum Number of References Needed 3 Maximum Number of References Needed 3 Supplemental Questions

Required fields are indicated with an asterisk (*).

* How did you first hear of this employment opportunity?
  • Higheredjobs.com
  • LinkedIn
  • Glassdoor
  • Chronicle Vitae
  • Academic Keys
  • PA CareerLink/JobGateway
  • Professional Affiliation/Trade Website
  • Diversity Association/Publication Website
  • Advertisement in Academic or Professional Publication
  • Referred by a current employee
  • Referred by a friend, family member, or former employee
  • Heard about it at a conference or career fair
  • Browsing the Villanova website
  • Cabrini University employee
  • Other
* If your answer to the above question is "Other", please specify the source below. If this question does not apply to you, enter N/A.

(Open Ended Question)

Documents needed to complete your application: Required Documents Cover Letter / Letter of InterestResume / Curriculum Vitae Optional Documents Other DocumentLetters of Reference (uploaded by applicant) #J-18808-Ljbffr

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