Quality Manager

Job Title: Quality Manager - Automotive Manufacturing

L'esperienza richiesta ai candidati, così come le competenze e le qualifiche aggiuntive necessarie per questo lavoro, sono elencate di seguito.
Job Description

The Quality Manager plays a critical leadership role within the Milan plant and is responsible for developing, implementing, and continuously improving the site’s Quality Management System. This position ensures that customer requirements, quality objectives, and plant performance goals are consistently achieved in a high-volume automotive manufacturing environment. The Quality Manager provides both strategic direction and day-to-day leadership for all quality functions, including customer quality, quality engineering, quality systems, inspection, testing, problem-solving, corrective actions, and continuous improvement. Acting as the primary quality leader and liaison, this role connects customers, operations, manufacturing, engineering, and executive leadership while driving a strong quality culture and ensuring compliance with ISO standards, customer requirements, and internal procedures.

Responsibilities

• 
  
• Lead all plant quality activities within a high-volume automotive manufacturing environment and ensure alignment with plant performance goals.
  
• Manage, mentor, and develop quality engineers, quality technicians, inspectors, and other quality personnel to build a high-performing team.
  
• Serve as the site’s Quality Management Representative and ensure compliance with ISO 9001 and customer-specific quality standards.
  
• Own overall customer quality performance, including handling customer complaints, warranty concerns, corrective actions, containment activities, and customer audits.
  
• Drive structured root cause investigations and implement effective corrective actions using formal problem-solving methodologies.
  
• Develop, monitor, and report plant quality metrics, KPIs, and customer scorecards to track performance and identify improvement opportunities.
  
• Partner with production, maintenance, engineering, and operations teams to identify and implement process improvements, waste reduction, and defect prevention initiatives.
  
• Lead internal audits, customer audits, and third-party audits, maintaining a state of continuous audit readiness.
  
• Ensure quality requirements are integrated into new product launches, process changes, and ongoing continuous improvement initiatives.
  
• Establish, maintain, and improve quality plans, control plans, inspection standards, and quality documentation.
  
• Coordinate the maintenance and continuous improvement of the Quality Manual and the overall Quality Management System.
  
• Analyze statistical process data, quality trends, and manufacturing performance to enhance product quality and reliability.
  
• Develop and execute strategies to improve first-pass yield, reduce scrap, minimize warranty exposure, and increase customer satisfaction.
  
• Participate actively in plant leadership meetings and contribute to business strategy, staffing plans, and operational objectives from a quality perspective.
  
• Support APQP, PPAP, control plan development, FMEA activities, and customer launch requirements as needed.
  
• Drive a culture of accountability, continuous improvement, and operational excellence across the facility.
  

Essential Skills

• 
  
• Bachelor’s degree in Engineering, Quality, Manufacturing, or a related field strongly preferred; an equivalent combination of education and progressive quality leadership experience will also be considered.
  
• At least 5 years of leadership or management experience within a manufacturing environment.
  
• At least 7 years of experience in Quality, Quality Engineering, Quality Systems, or Quality Assurance.
  
• Automotive manufacturing experience strongly preferred, ideally within a Tier 1 supplier environment.
  
• Proven experience leading and developing quality teams, including Quality Engineers, Technicians, Inspectors, and/or Supervisors.
  
• Experience working within ISO-certified manufacturing environments, including ISO 9001 compliance.
  
• Strong problem-solving skills with demonstrated root cause analysis and corrective action experience.
  
• Demonstrated ability to partner effectively with Operations, Engineering, and Production leadership to drive quality performance and continuous improvement.
  
• Experience managing customer quality concerns, corrective actions, and customer-facing quality communications.
  
• Hands‑on experience with quality engineering tools and practices, including PPAP, APQP, FMEA, control plans, and quality assurance methodologies.
  
• Proficiency in quality engineering, quality assurance, supplier quality