Front Office Manager

1 giorno fa

Grosseto, Italia Antal International A tempo pieno

For a 5*L resort in Tuscany, we are currently recruiting for a FRONT OFFICE MANAGER. Reporting directly to the Operations Manager, he/she will be responsible for the management of all aspects of the Front Office functions, in accordance with resort standards. What you will do: • Front Desk Operations ✓ Manage day-to-day operations, ensuring the quality and meeting the expectations of the customers. ✓ Monitor the check-in/check-out process; anticipate critical situations and assist wherever necessary to help alleviate the pressure and to process the guest expediently. ✓ Perform administrative duties such as, but not limited to, daily schedule/hours edit in system, payroll, inventory, purchase requests, attendance record etc. ✓ Manage successful Front Office Upselling, encouraging participation and growth to contribute to maximizing the room revenues. • Reservation Operations ✓ Manage all incoming reservation requests via phone, email, and online platforms. ✓ Ensure accuracy in booking details and guest profiles. ✓ Handle special requests and resolve booking issues. ✓ Monitor booking trends and adjust availability and rates accordingly. ✓ Implement pricing strategies in coordination with the Operations Manager and the Owners. •Guest Experience ✓ Handle all guest compliments, comments, observation and complaints in a timely and effective manner, ensuring guest’s complete satisfaction. ✓ Ensure all the request by guests to be responded in timely and efficiently manner and out come to be up to customer complete satisfaction ✓ Ensure a friendly warm, genuine, and efficient guest’s arrival and departure experience. • Team Leadership: ✓ Supervise, Guide and Support all colleagues in the department with their duties. ✓ Encourage the sense of teamwork throughout the resort. ✓ Motivate and inspire the colleagues with positive attitude and high energy to maximize their performance. ✓ To be presence at public area for the quality check to be performed for colleagues and ensuring all standards are met in services. ✓ Monitor the associates’ interaction with guests, ensuring prompt and courteous service; resolve discrepancies with respective personnel. ✓ Evaluate colleague’s performance throughout the year. What we need: • 2+ years’ experience as Front Office Manager or 4+ years’ experience as Assistant Front Office Manager in a luxury/upscale hotel/resort. • Strong interpersonal and communication skills. • Perfect standing. • Excellent problem and conflict resolutions skills. • Computer literate to include Microsoft Office, Word, PowerPoint, Excel etc. • Ability to work in a flexible schedule. • Excellent knowledge of English and Italian, both oral and written. What we offer: • Permanent contract. • Competitive salary. • Full accommodation. • Smart working. Location: Tuscany

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