Italian Customer Specialist in Lisbon | RelocationPackage
3 giorni fa
Metropolitan City of Rome Capital, Lazio, Italia
Cross Border Talents
Tempo pieno
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Take Your Customer Service Career to the Next Level
Are you passionate about helping people and creating positive
customer experiences? Join a dynamic international team as a
Customer Specialist Representative and play an important role in
supporting customers, solving problems, and ensuring a smooth and
satisfying experience at every interaction. Role Overview: As a
Customer Specialist , you will be the first point of contact for
customers, providing professional and personalized assistance with
inquiries, orders, accounts, products, services, and general
support requests. Through phone, email, chat, and other digital
channels, you will identify customer needs, provide effective
solutions, and ensure a positive experience from start to finish.
Key Responsibilities
Provide friendly and professional customer support through phone, email, chat, and other communication channels. Assist customers with general inquiries, orders, deliveries, accounts, payments, products, and services. Understand customer needs and provide accurate, clear, and helpful information. Resolve questions, concerns, and complaints efficiently while maintaining a positive and customer-focused approach. Guide customers through processes, platforms, products, or services when assistance is needed. Accurately document customer interactions, requests, and resolutions in internal systems. Collaborate with internal teams to ensure timely issue resolution and a seamless customer experience. Identify recurring customer concerns and share feedback that may help improve processes and service quality. Maintain up-to-date knowledge of company products, services, procedures, and policies through continuous training.
Requirements:
Language
Skills:
Fluent in Italian (C1/C2 level) and English (B2 level) Eligibility: EU citizenship or valid Portuguese residency card
Skills:
Strong analytical, creative, and communication abilities Mindset: Professional, detail-oriented, proactive, and eager to learn and grow in the Travel field Why Join Us: Competitive
Salary:
We offer
attractive compensation that reflects your skills and experience, recognising and rewarding your contributions Meal Allowance : Enjoy a meal allowance to keep you energised during
working hours
Health and Life Insurance : Benefit from comprehensive coverage to support your well-being. Relocation Package : Receive support if relocating to ensure a smooth transition Onsite Work: Engage and grow in a collaborative office environment Ready to take on this exciting opportunity? Apply today, and let’s connect
Key Responsibilities
Provide friendly and professional customer support through phone, email, chat, and other communication channels. Assist customers with general inquiries, orders, deliveries, accounts, payments, products, and services. Understand customer needs and provide accurate, clear, and helpful information. Resolve questions, concerns, and complaints efficiently while maintaining a positive and customer-focused approach. Guide customers through processes, platforms, products, or services when assistance is needed. Accurately document customer interactions, requests, and resolutions in internal systems. Collaborate with internal teams to ensure timely issue resolution and a seamless customer experience. Identify recurring customer concerns and share feedback that may help improve processes and service quality. Maintain up-to-date knowledge of company products, services, procedures, and policies through continuous training.
Requirements:
Language
Skills:
Fluent in Italian (C1/C2 level) and English (B2 level) Eligibility: EU citizenship or valid Portuguese residency card
Skills:
Strong analytical, creative, and communication abilities Mindset: Professional, detail-oriented, proactive, and eager to learn and grow in the Travel field Why Join Us: Competitive
Salary:
We offer
attractive compensation that reflects your skills and experience, recognising and rewarding your contributions Meal Allowance : Enjoy a meal allowance to keep you energised during
working hours
Health and Life Insurance : Benefit from comprehensive coverage to support your well-being. Relocation Package : Receive support if relocating to ensure a smooth transition Onsite Work: Engage and grow in a collaborative office environment Ready to take on this exciting opportunity? Apply today, and let’s connect