Housekeeping Supervisor

The Hoxton, Rome is our 10th Hoxton and boasts 192 bedrooms to suit any kind of stay. Enjoy a fresh pastry at Cugino, our relaxed café where you can soak up those Italian rays. Or drop into Elio, a restaurant designed to express the flavours, ingredients, energy and joyous hospitality of long and boozy meals with friends on holiday. The Apartment or L’appartamento as we say locally, is our unique meetings & events space concept, consisting of 5 rooms connecting to our communal kitchen area.

What’s in it for you…

• Become part of a team that’s very passionate about creating great hospitality experiences.
• Competitive salary.
• 26 days holiday (plus bank holidays), pension and life insurance (if applicable).
• Food on us during your shift.
• Enjoy a free night at The Hoxton and a meal for two when you first start with us.
• Training to get you settled into your role with ongoing development that helps you think, make and thrive to set you up for success at work.
• Time off to volunteer with one of our partner charities.
• Hox Hero and Nifty fifty, our rewards for going the extra mile and living our values.
• An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.
• Regular team get-togethers, from our High Fives to our (pretty special) team parties – we know how to have a good time
• The chance to challenge the norm and work in an environment that is both creative and rewarding.
• Join an innovative, fast-growing, international group that is shaking things up on the hospitality scene.
• Excellent discounts across The Hoxton and the global Ennismore family.

What we are looking for:

• You will report to our Head Housekeeper, supporting him/her in the management of day-to-day operations. You will ensure our guests have a memorable experience according to company standards.
• You will lead and inspire the Housekeeping team by example, creating an environment for them to be their best, encouraging their development and growth.
• You will be responsible for ensuring that the highest standards of cleanliness are achieved within company guidelines.
• Supervise and control the cleanliness and maintenance of all our bedrooms and public areas.
• Effectively and efficiently meet all of our guests' requests.

Individuals. You’re looking for a place where you can be you; no clones in suits here.

• Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night.
• You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience.
• You’re not precious. We leave our egos at the door and help get things done.
• You’re up for doing things differently and trying (almost) everything once.
• If we got stuck in a lift together we’d have a good time and share a few laughs.
• You want to be part of a team that works hard, supports each other and has fun along the way.

What we need from you:

• Previous experience in a similar role, ideally 3 years as a Floor Supervisor in a 4 or 5 stars Hotel.
• Strong orientation for the details and precision.
• You will need to be a motivator for the team to ensure constant growth.
• Knowledge of the Opera operating system will be an advantage.
• We are looking for a person who has a passion for the world of hospitality.
• Your main goal is to have a positive impact on the people you interact with, leaving them with a memorable experience.
• We are looking for someone who wants to be part of a hard-working, mutually supportive team.
• Good knowledge of written and spoken English required.
• Good knowledge of the Office package.

The Hoxton is a series of open-house hotels, each in a neighbourhood that we love. Ever since we opened our first hotel in Shoreditch, we’ve never just been about offering a bed for the night. We want to be more than that: proving style doesn’t need to be sacrificed for good value and providing a place where guests can hang out alongside the locals and submerse themselves in the neighbourhood with vibrant, welcoming public spaces.