Sales Support Representative

2 settimane fa

Marcianise, Italia Flowserve Corporation A tempo pieno

The security of your personal data is extremely important to Flowserve, that’s why our recruiters will only contact you from an “@flowserve.com” email address – and never from a personal email account. Additionally, our interview process will always include phone and/or video communication. Any solicitation for information outside of these channels is likely fraudulent.

Job Title: Sales Support Representative

Location: city, state, country

  • ID: R-12506
  • Job Category: Sales
  • Job Type: Full time

Flowserve is a world-leading manufacturer and aftermarket service provider of comprehensive flow control systems. Join a company whose people are committed to building a more sustainable future to make the world better for everyone. With 16,000+ employees in 50+ countries, we combine our global reach with local presence. Our team challenges themselves to approach each situation with ingenuity and creativity to help provide our customers with the most innovative flow control products and services.

Please note this is a temporary contract position.

We are looking for a Sales Support Representative to provide real-time support to Customers for transactional (≤50K$) pump spare parts quotation and order review and handover, covering Europe and Africa. The role will work in direct contact with customers, closely aligned with End-User Sales teams, to ensure consistent execution of Customer POs. He / She will act independently to execute the assigned tasks, with the objective to solidly sustain the spare part business development, ensuring to meet, and possibly exceed, the customer expectations.

Responsibilities:

  1. Be accountable for Customer relationship.
  2. Act as single point of contact for customers and sales about Pump Spare Parts Quotations and Orders management.
  3. Be accountable for spare parts quotation activity, ensuring offers are issued on time.
  4. Be accountable for Customer Portals and compliance requirements.
  5. Proactively recommend upselling and involve the technical team as necessary.
  6. Review customer POs for compliance before transferring to site.
  7. Ensure new spare part opportunities are loaded in Flowforce and synchronized with Trident.
  8. Follow up on open opportunities and visit customers as required.
  9. Monitor Customer satisfaction and take action to improve the experience.

Requirements:

  1. Commercial and/or Technical Bachelor’s degree preferred.
  2. Customer focused with strong commercial drive.
  3. Excellent interpersonal and communication skills.
  4. Able to prioritize work within a matrix organization.
  5. Fluent in French and English; additional languages are a plus.
  6. Strong problem-solving skills and ability to work independently.
  7. Ability to multitask and set priorities in a fast-paced environment.
  8. Proficient in MS Office packages (Excel, Power Point).
  9. Availability to travel when required.
  10. Knowledge of centrifugal pumps and/or rotating equipment is a plus.
  11. Co-op or Intern experience as a Quoting Resource is a plus.

Job Family Group: Sales

Job Family: SA Sales Support

EOE including Disability/Protected Veterans. Flowserve will also not discriminate against an applicant or employee for inquiring about, discussing or disclosing their pay or, in certain circumstances, the pay of their co-workers.

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