Manager Client Management

2 giorni fa

Re, Italia Aplus Consulting A tempo pieno

Business metrics:

  • Drive Portfolio/categorys growth/net sales/NoC
  • Plan shortterm to midterm marketing plan to deliver business objectives
  • Effectively and efficiently manage marketing budget

General responsibilities:

  • Develop business and marketing plans in coordination with clients needs to achieve overall business objectives and profitability of both sides
  • Lead business meeting with clients in ensuring key strategic business agenda discussed and actioned.
  • Drive the clients portfolio optimization SKUs rationalization and category development approach to drive growth and efficiency
  • Effectively manage clients A&P to ensure business result delivered as per plan
  • Effectively work with crossfunction Finance Supply Chain & Sales to ensure all the business KPIs met
  • Collect and analyze the market intelligence to ensure the clients business stay competitive changing the gear where applicable.
  • Explore any opportunities of new business for existing clients by working with Business Development team; manage the contract renewal process
  • Take necessary actions to resolve clients operational issues/service complaints where it applicable
  • Others task assigns by manager

Leadership responsibilities:

  • Manage and oversee teams delivery of team/function goals to drive against goals set
  • Drive and manage learning and development of team in the area of Client Management and DKSH behaviors to achieve team/function goals
  • Drive selflearning and improvement in the area of Client Management and DKSH behaviors as part of continuous learning

Job Requirements:

Functional skills and knowledge:

  • Demonstrate strong understanding of clients industry/business/products
  • Demonstrate strong commercial acumen client management and communication skills
  • Strong analytical background and knowledge of statistical analysis methods
  • Proven project management skills
  • Demonstrate appreciation and respect for cultural sensitivities especially in crosscountry/cultural interactions
  • Demonstrate fluency in English both written and spoken
  • Demonstrate proficiencies in office productivity tools (e.g. Excel Word and PowerPoint)

Education: Bachelors degree in Business Administration or an equivalent degree

Work experience:

  • Minimum five years experience in a similar role
  • Minimum three years experience in a managerial capacity

Remote Work :

No

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