Technical Account Manager, ES

Technical Account Manager, ES - EMEA - Israel Job ID: 3122321 | AWS EMEA SARL (Israel Branch)Overview AWS Global Services includes experts from across AWS who help our customers design, build, operate, and secure their cloud environments. Customers innovate with AWS Professional Services, upskill with AWS Training and Certification, optimize with AWS Support and Managed Services, and meet objectives with AWS Security Assurance Services. Our expertise and emerging technologies include AWS Partners, AWS Sovereign Cloud, AWS International Product, and the Generative AI Innovation Center. You’ll join a diverse team of technical experts in dozens of countries who help customers achieve more with the AWS cloud.At Amazon, our vision is to be earth’s most customer-centric company. In 2006, we launched Amazon Web Services, giving customers access to the same cloud technology we built to serve millions of shoppers on Amazon.com. Amazon Web Services (AWS) is a secure cloud services platform, offering computing power, database storage, content delivery, and other functionality to help businesses scale and grow. Millions of businesses are using AWS cloud solutions to build sophisticated applications with increased flexibility, scalability and reliability.The Role An AWS Technical Account Manager is a trusted advisor and cloud operations architect for our Enterprise Support customers. As a trusted advisor you’ll have a direct impact in helping our customers gain the most value from cloud technology. You’ll craft and execute strategies to drive our customers’ adoption and use of AWS services. This includes a range of products including EC2, S3, DynamoDB & RDS databases, Lambda, CloudFront CDN, IoT and many more.Our Technical Account Managers partner with some of the most iconic businesses in the country. These range from rising startups building their business from scratch through to large enterprises going through significant transformation. You’ll provide advice on architecture, support strategy, project and launch planning as well as ongoing operational issues.See what the team say about their roles: https://www.youtube.com/watch?v=ycFclUrpzKQ https://www.youtube.com/watch?v=M7j83fWoqmQKey Job ResponsibilitiesYou’ll advise on solutions, provide technical guidance and advocate for the customerEnsure AWS environments remain operationally healthy whilst reducing cost and complexityDevelop trusting relationships with customers, understanding their business needs and technical challengesUsing your technical acumen and customer obsession, you’ll drive technical discussions regarding incidents, trade‑offs, and risk managementConsult with a range of partners from developers through to C‑suite executivesCollaborate with AWS Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account ManagersWith a bias for action, you'll proactively find opportunities for customers to gain additional value from AWSProvide detailed reviews of service events, monthly & quarterly metrics, detailed pre‑launch planningSolve a variety of problems across different customers as they migrate their workloads to the cloudUplift customer capabilities by running workshops, brown bag sessions, etc.About the Team Diverse Experiences Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why AWS? Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Work/Life Balance We value work‑life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Inclusive Team Culture Here at AWS, it’s in our nature to learn and be curious. Our employee‑led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship and Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge‑sharing, mentorship and other career‑advancing resources here to help you develop into a better-rounded professional.Basic Qualifications3+ years of technical engineering experienceExperience as a technical account manager, consultant, solutions architect, platform engineer, systems engineer, cloud architect or in a similar roleUnderstand operational parameters and troubleshooting for a combination of the following: Compute, Storage, Networking, CDN, Databases, DevOps, Big Data and Analytics, Security, Applications DevelopmentInternal enterprise or external customer‑facing experience with the ability to clearly articulate to small and large audiencesLanguages: English and HebrewPreferred QualificationsProfessional experience with cloud offerings such as AWS, Azure, Google Cloud Platform etc.Programming or scripting skills with a combination of Java, Python Perl, Ruby, C#, and/or PHP a plus but not a requirementPrevious experience as a Software Engineer, Developer, DevOps Engineer etc.Understanding of DevOps practices and tools including Continuous Integration / Deployment, Puppet, Docker, Kubernetes, Chef is a plusOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Posted:December 13, 2025 (Updated about 3 hours ago)Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.#J-18808-Ljbffr