Renewal Account Manager

5 giorni fa

Milan, Italia Qlik A tempo pieno

What makes us Qlik?

A Gartner Magic Quadrant Leader for 14 years in a row, Qlik transforms complex data landscapes into actionable insights, driving strategic business outcomes. Serving over 40,000 global customers, our portfolio leverages pervasive data quality and advanced AI/ML capabilities that lead to better decisions, faster.

We excel in integration and governance solutions that work with diverse data sources, and our real-time analytics uncover hidden patterns, empowering teams to address complex challenges and seize new opportunities.

The Renewal Account Manager Role

As a Renewal Account Manager at Qlik, you’ll be at the heart of our Customer Success Organization, championing subscription renewals and building lasting relationships with customers. In this vital role, you’ll work across teams and directly with customers to ensure they experience the full value of Qlik’s innovative solutions. Your focus will be on securing renewals, mitigating risks, identifying opportunities for growth, and delivering an exceptional customer journey that reinforces loyalty and satisfaction.

What makes this role interesting?

  1. High-impact opportunities: Play a pivotal role in driving Qlik’s recurring revenue growth and shaping our long-term customer success strategy.
  2. Collaborative environment: Partner with Sales, Customer Success, and other teams to craft seamless experiences for your customers.
  3. Exciting challenges: Solve complex problems, manage dynamic renewal cycles, and work proactively to address customer needs before they arise.
  4. Career growth: Be part of a growing team with opportunities to advance and develop your professional expertise in a fast-paced, innovative setting.

Here’s how you’ll be making an impact:

  1. Building trust and delivering value: Foster strong relationships with customers, ensuring they recognize the benefits and ROI of Qlik’s solutions.
  2. Driving results: Lead renewal cycles, achieving exceptional renewal rates and uncovering upsell opportunities.
  3. Proactively managing risks: Identify potential challenges early, analyze root causes, and leverage cross-functional resources to resolve issues.
  4. Data-driven decision-making: Use analytics to understand customer needs and tailor strategies for success in your territory.
  5. Enhancing the customer experience: Ensure smooth, positive interactions across every stage of the renewal process, creating long-lasting loyalty.

We’re looking for a teammate with:

  1. Experience and expertise: 5+ years in renewal sales, account management, or similar roles, with a proven track record of exceeding quotas and KPIs.
  2. Strong negotiation skills: Confidence in handling enterprise contracts and driving value-based outcomes.
  3. Analytical mindset: Highly organized and skilled at leveraging data to guide strategies.
  4. Exceptional interpersonal skills: A natural influencer and problem solver who thrives on collaboration and conflict resolution.
  5. A continuous improvement mentality: Passionate about learning, innovating, and finding better ways to achieve success.
  6. Technical proficiency: Familiarity with tools like Microsoft Excel and Salesforce or similar CRMs.

The location for this role is: Italy: Milan or Rome

At Qlik, you’ll thrive in a forward-thinking, empowering environment where your success is our success. Click Apply today to take the next step in your career and revolutionize the future of data with us

What else do we offer?

  1. Genuine career progression pathways and mentoring programs
  2. Culture of innovation, technology, collaboration, and openness
  3. Flexible, diverse, and international work environment
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