Technical Support Engineer

4 settimane fa

Metropolitan City of Milan, Italia Dematic A tempo pieno

Looking to join an innovative, global and evolving business? Look no further – Dematic is hiring

We are a leading global supplier of integrated automated technology, software and services to optimise the supply chain and we are thrilled to offer an exciting opportunity for a Software Engineer to join our Software Customer Service (CS) team in Cernusco sul Naviglio, Italy.

As Customer Software Support Engineer, you will be the vital link between our customers and our technical experts, providing exceptional remote support via phone and remote desktop connections. You'll also have the opportunity to engage in on-site assignments up to 25-30% of the time, ensuring that our clients receive the highest level of service.

If you're eager to enhance your technical skills and grow within the realm of software applications, while advancing in the intralogistics field, we want to hear from you

You Will Be Responsible For:

  • Acting as 2nd line support to our customers.
  • Coordinating incoming service tasks.
  • Troubleshooting Java, JEE and C# code, identifying bugs and preparing software patches.
  • Pro-active maintenance of the current installations.
  • Development of change requests.
  • Performing software upgrades.
  • Helping the customers with server and database upgrades.
  • Analysing problems and Investigating performance issues.
  • Delivering detailed reports of each intervention.
  • Adding to our knowledge base.
  • Being part of the 24/7 support team ("On Call" support).
  • Interacting with the other service teams in Dematic.

What We Are Looking For?

We're seeking a team player with a positive attitude and strong communication skills. You're dedicated to solving problems thoroughly, putting the customer first. You're also open to occasional out-of-hours work and on-site visits, ensuring we meet our clients' needs seamlessly.

Required Experience and Qualifications:

  • Educated in ICT, Electro-mechanics, Automation or related disciplines.
  • Experience in software development using the following technologies: Java, JEE, C#, .Net, WinForms, Oracle, Microsoft SQL Server, Microsoft Windows Server, Git.
  • Basic IT administration knowledge such as user management, remote desktop connection, event viewer, etc.
  • Hands-on experience in software lifecycle management.
  • Experience in Testing, Deployment, Server and Database installation.
  • Experience in acting as 2nd or 3rd line support.
  • Knowledge of warehouse automation and intra-logistics is a beneficial.
  • Hold a valid driving license.
  • Full working proficiency in both Italian and English languages.

  • Rotary Air Technical Support Engineer

    4 settimane fa

    Metropolitan City of Milan, Italia TN Italy A tempo pieno

    Social network you want to login/join with:Rotary Air Technical Support Engineer, VignateClient:Ingersoll RandLocation:Vignate, Italy – hybridJob Category:OtherEU work permit required:YesJob Reference:07740a54cd4dJob Views:29Posted:22.01.2025Expiry Date:08.03.2025Job Description:Rotary Air Technical Support Engineer – Compression Technologies is...

  • Technical Support Engineer

    4 settimane fa

    Metropolitan City of Venice, Italia Danfoss GmbH A tempo pieno

    Job DescriptionAre you ready to join a dynamic, green-focused environment where innovation and sustainability meet? If you share our enthusiasm for cutting-edge solutions and have a knack for making compressors shine, this might be the opportunity for you.We are looking for an experienced and committed Technical Support Engineer for Danfoss Turbocor...

  • Technical support engineer

    3 settimane fa

    Milan, Italia Dematic A tempo pieno

    Looking to join an innovative, global and evolving business? Look no further – Dematic is hiring! We are a leading global supplier of integrated automated technology, software and services to optimise the supply chain and we are thrilled to offer an exciting opportunity for a Software Engineer to join our Software Customer Service (CS) team in Cernusco sul...

  • ESS Technical Support

    4 settimane fa

    Metropolitan City of Milan, Italia Hisense Italia A tempo pieno

    Job Title: ESS Technical Support Company Overview: Founded in China in 1969, Hisense is now a large global leader, with two publicly traded companies - Hisense Electric and Hisense Kelon Electrical - and the owner of 5 brands: Hisense, Kelon, Ronshen, Toshiba and Gorenje. Building on the four cardinal principles of "Technology, Quality, Integrity and...

  • Photovoltaic Technical Support Specialist

    4 settimane fa

    Metropolitan City of Milan, Italia METZ Electronics S.r.l. A tempo pieno

    Metz Electronics Srl, the Italian Branch of Skyworth Group, to reinforce is Admin, Finance & Controlling Department, based in Milan, is looking for a:Photovoltaic Technical Support SpecialistMAIN RESPONSABILITIES:Advise and support our customers and trade partners in the photovoltaics sector with inverters, PV modules and batteries, including on-site...

  • Photovoltaic technical support specialist

    3 settimane fa

    Metropolitan City Of Milan, Italia METZ Electronics S.r.l. A tempo pieno

    Metz Electronics Srl, the Italian Branch of Skyworth Group, to reinforce is Admin, Finance & Controlling Department, based in Milan, is looking for a:Photovoltaic Technical Support SpecialistMAIN RESPONSABILITIES:Advise and support our customers and trade partners in the photovoltaics sector with inverters, PV modules and batteries, including on-site advice....

  • Technical QA Engineer

    4 settimane fa

    Metropolitan City of Milan, Italia Extia A tempo pieno

    Would you like to join a company that puts people at the heart of its concerns ? We are waiting for you ! Since 2007, Extia, an IT consulting company, has been offering a unique approach in its field by combining well-being at work and performance. We bet on a very simple and successful philosophy: “First who, then what", so let#39;s go for it ! First who...

  • Bess Technical Sales/Solution Engineer, Italy

    4 settimane fa

    Metropolitan City of Milan, Italia Mars Renewable A tempo pieno

    Position:Solution Engineer/Technical SalesBase Location:Italy (Milan preferred)Alternatively, Benelux/Germany/Japan/Spain/NordicA. Main Purpose of the Role:Responsible for pre-sales technical support, bidding support and other work.Responsible for the application design of photovoltaic/energy storage system.Compile Photovoltaic and Energy Storage system...

  • Inside Sales Engineer

    4 settimane fa

    Metropolitan City of Milan, Italia Edison Smart A tempo pieno

    Inside Sales Engineer | Milan (Remote) | Up to €70,000 Join a growing IoT business in Italy, who build solutions that provide protection to IoT connectivity devices globally. As a Inside Sales Engineer, you will work in a team to provide technical support to customers during the Pre-Sales process. You will provide expertise in networking, with the...

  • Technical Sales Support Engineer

    4 settimane fa

    Province of Modena, Italia Rossi SpA A tempo pieno

    Reporting to the TSS Team Leader, the Technical Sales Support Engineer is a key point of contact for both customers and salesforce and provide techical support both for domestic and foreign colleagues. Main Activities Doing technical specification analysis and product selection Doing technical proposal Providing technical documentation Bearing and gears...

  • Photovoltaic Technical Support Specialist

    4 settimane fa

    Metropolitan City of Milan, Italia METZ Electronics S.r.l. A tempo pieno

    Metz Electronics Srl , the Italian Branch of Skyworth Group, to reinforce is Admin, Finance & Controlling Department, based in Milan, is looking for a: Photovoltaic Technical Support Specialist MAIN RESPONSABILITIES: Advise and support our customers and trade partners in the photovoltaics sector with inverters, PV modules and batteries, including...

  • Bess Technical Sales/Solution Engineer, Italy

    4 settimane fa

    Metropolitan City of Milan, Italia Mars Renewable A tempo pieno

    Position: Solution Engineer/Technical Sales Base Location: Italy (Milan preferred) Alternatively, Benelux/Germany/Japan/Spain/Nordic A. Main Purpose of the Role: 1. Responsible for pre-sales technical support, bidding support and other work. 2. Responsible for the application design of photovoltaic/energy storage system. 3. Compile Photovoltaic and...

  • Support Engineer

    4 settimane fa

    Metropolitan City of Milan, Italia ION A tempo pieno

    We are looking for a Service Specialist that will be involved in the current and future delivery support and maintenance of services. You will play a key role in assisting customers both from a technical and functional point of view.The Service Management Team is responsible for technical investigation, keeping customers updated, and reporting potential...

  • Technical & Process Safety Engineer

    4 settimane fa

    Metropolitan City of Milan, Italia Aretè & Cocchi Technology A tempo pieno

    JOB TITLE: Technical Process Safety EngineerBUSINESS LINE: Energy CarriersDEPARTMENT/FUNCTION: Technical Safety EnvironmentSaipem is a global leader in the engineering and construction of major projects for the energy and infrastructure sectors, both offshore and onshore. Saipem is committed to supporting its clients on the energy transition pathway...

  • Technical & Process Safety Engineer

    4 settimane fa

    Metropolitan City of Milan, Italia Gi Group S.p.A A tempo pieno

    HiRevo Engineering is a business unit of Gi Group, dedicated to meeting the increasing need for specialised technical profiles in a labour market that is quickly and constantly evolving.Saipem is a global leader in the engineering and construction of major projects for the energy and infrastructure sectors, both offshore and onshore. Saipem is "One Company"...

  • Network Technical Engineer

    4 settimane fa

    Metropolitan City of Milan, Italia TN Italy A tempo pieno

    Network Technical Engineer - Ingegnere tecnico di rete, CorbettaCorbetta, ItalyTelecomunicazioni/ElettronicaJobtech, agenzia per il lavoro totalmente digitale, è alla ricerca di una figura di Network Technical Engineer - Ingegnere Tecnico di Rete (neolaureato) per realtà multinazionale attiva nel settore delle telecomunicazioni/elettronica, che desideri...

  • Network Technical Engineer

    4 settimane fa

    Metropolitan City of Milan, Italia TN Italy A tempo pieno

    Network Technical Engineer - Ingegnere tecnico di rete, BusseroBussero, ItalyTelecomunicazioni/ElettronicaJobtech, agenzia per il lavoro totalmente digitale, è alla ricerca di una figura di Network Technical Engineer - Ingegnere Tecnico di Rete (neolaureato) per realtà multinazionale attiva nel settore delle telecomunicazioni/elettronica, che desideri...

  • Network Technical Engineer

    4 settimane fa

    Metropolitan City of Milan, Italia TN Italy A tempo pieno

    Network Technical Engineer - Ingegnere tecnico di rete, CarugateTelecomunicazioni/ElettronicaJobtech, agenzia per il lavoro totalmente digitale, è alla ricerca di una figura di Network Technical Engineer - Ingegnere Tecnico di Rete (neolaureato) per realtà multinazionale attiva nel settore delle telecomunicazioni/elettronica, che desideri aumentare le...

  • Technical Sales Engineer

    4 settimane fa

    Metropolitan City of Milan, Italia Telema international A tempo pieno

    Storica e prestigiosa multinazionale manifatturiera, con sedi in Nord Italia (HQ) e in Far East e sedi commerciali estere in diversi continenti, operante con struttura multidivisionale nei settori Energy, Power, Oil Gas ci ha incaricati di ricercare una/un:Technical Sales EngineerIncaricata/o della gestione del cliente nella sua totalità, partendo dalla...

  • Network Technical Engineer

    4 settimane fa

    Metropolitan City of Milan, Italia TN Italy A tempo pieno

    Network Technical Engineer - Ingegnere tecnico di rete, Marcallo con CasoneMarcallo con Casone, ItalyTelecomunicazioni/ElettronicaJobtech, agenzia per il lavoro totalmente digitale, è alla ricerca di una figura di Network Technical Engineer - Ingegnere Tecnico di Rete (neolaureato) per realtà multinazionale attiva nel settore delle...