Desktop Support Specialist

2 settimane fa


Milan, Italia Sharp Brains A tempo pieno

Key ResponsibilitiesProvide Level 1 (L1) technical support to end users (in person, phone, or email)Troubleshoot basic hardware issues (desktops, laptops, printers, monitors)Assist with software problems (Windows OS, MS Office, basic applications)Help users with login issues, password resets, and account accessSet up and configure new computers and peripheralsInstall and update software and operating systemsDocument issues and solutions in a ticketing systemEscalate unresolved issues to L2 or L3 support teamsFollow IT policies and security guidelines



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