Field Service Engineer, Italy

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Junior Field Service Engineer: Italy (Campania or Puglia)
Location:
Field-based, Italy | Based in either Campania or Puglia
Travel:
Up to 80% (A valid driving license in essential)
Start your engineering career somewhere your work can make a difference.
Are you an
early-career engineer
looking for an opportunity to turn your technical knowledge into hands-on experience? At
Illumina,
every role has the opportunity to contribute to something bigger.

Our work helps equip researchers and clinicians with technology that supports scientific discovery and progress in human health.

Just as importantly for someone starting their career, development happens through meaningful work, new challenges, collaboration and learning from expertise across the business.

We’re looking for a
Junior Field Service Engineer
to join our team in Italy.

This is an
entry-level opportunity
for someone with strong engineering fundamentals, curiosity and enthusiasm for problem-solving who wants to develop their skills in a customer-facing, field-based environment.

You don’t need to arrive knowing everything.

Bring your technical foundation, curiosity and willingness to learn.#
What you’ll do
You’ll work directly with our customers and collaborate with colleagues across Service & Support, Applications, Sales, Marketing, Customer Service and Quality.
Your responsibilities will include:
* Supporting the
installation, maintenance, repair and upgrade of Illumina instrument systems
* Troubleshooting technical issues and providing on-site assistance to customers
* Helping coordinate service requests and working towards effective, timely resolutions
* Supporting new instrument installations, including facility inspections and instrument validation
* Maintaining appropriate service-parts inventory to support successful customer interventions
* Working with sales and marketing colleagues around new system placements, upgrades and contract renewals
* Building strong relationships with customers and internal partners
* Participating in departmental projects while building your technical knowledge and experience#
This could be a great next step if you...
We want to emphasise that this is a
junior, entry-level engineering position
.

Rather than looking for someone who has already mastered every aspect of field service engineering, we’re interested in candidates who bring a strong technical foundation and the motivation to develop.

You may have recently completed your
MSc degree within a relevant Engineering field
, OR you may have completed a
BSc degree with some relevant field experience.
We’d particularly welcome:
* An engineering or related technical background
* An interest in hands-on troubleshooting and working with complex instrumentation
* Exposure to
optics and lasers
* Familiarity with
Linux, networked systems or general IT
would be advantageous
* Strong communication and customer-facing skills
* The ability to stay organised and composed when solving problems
* A collaborative mindset and genuine appetite to learn#
What you’ll need
As this is a field-based role:
* You must be
living in Italy
* A
valid driving licence in Italy
is essential
* You need the flexibility to
travel up to 80%
* Fluent Italian and English
are essential
* Candidates based in
Campania or Puglia
are preferred, although other locations in Italy will be considered#
Learn through meaningful work
Our EVP describes development at Illumina as being driven by curiosity and experience, with opportunities to build skills through meaningful work, new challenges, innovative projects and collaboration with experts across the business.

For an engineer at the beginning of their career, that makes this an opportunity to build practical experience while contributing to work with a larger purpose.
Ready to start building your field engineering career? We’d love to hear from you.
### The estimated base salary range for the Field Service Engineer, Italy role based in Italy is EUR 29,000
- 43,400.The range reflects long‐term growth in the role; therefore, most candidates are hired between the minimum and middle of the range.

Placement depends on experience, skills, location, and internal equity.

This salary range applies to the primary posting location listed above.

Should the level or location of the role change during the hiring process, the applicable base pay range will be updated accordingly.

Compensation ranges for other