Customer Engineering

3 ore fa

Somma Lombardo, Lombardia, Italia Lufthansa Technik Tempo pieno

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Are you a problem-solving, customer-focused individual with a passion for aviation? Join our team at Lufthansa Technik Milan as a Customer Engineering professional This role is perfect for someone who thrives in a fast-paced, dynamic environment and is ready to take on the challenge of keeping our aircrafts flying high.

Tasks

Addressing technical issues and complexities or cross-technology challenges during acquisition, contract design, implementation, and later routine phases at the interface between customers, service, sales, production, and engineering
Fostering and managing engineering customer relationships by attending engineering meetings and delivering technical presentations
Releasing supplements and providing aircraft documentation
Processing technical, cross-technology customer requirements
Regularly gathering and analysing customer feedback
Preparing technical analyses, deriving and initiating optimization measures for the aircraft component maintenance and support process centers, overseeing their implementation
Evaluating technical trends in the Maintenance Repair Organization market and identifying resulting customer needs, providing insights and feedback
Advising customer service and sales on questions regarding customer engineering, technical product, and production aspects
Performing special tasks and collaborating on projects

Requirements

Degree in a relevant field is required
Proficiency in English and Italian is required
Good knowledge in Microsoft Office, SAP is required
Previous customer service experience, particularly in the aviation industry, is desirable xysqume
Assumption of responsibility for own role
Responsiveness, dynamism, flexibility in caring out assigned tasks
Attention to quality of work and reliability
Ability to prioritize activity assigned
Cooperation skills
Effective communication at every organizational level
Service / Customer Orientation
Building relationship based on trust with internal and external customers
Problem solving of internal and external customers issues
Must possess a legal work permit in Italy

Customer Engineering

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