Data Center Manager, Data Center Operations

Data Center Manager, Data Center Operations AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply‑chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. Key Job Responsibilities About You:You will be a proven manager with experience managing teams of high performers. You will have the ability to refine and develop processes to optimize operational excellence in every area of your role. You will be able to drive performance levels to achieve the pace at which we build and operate Data Centers in India for Amazon Data Services India Private Limited (ADSIPL). You will have previous experience in Data Centers, either building or managing (or both), along with exposure to developing great relationships with both internal teams and external vendors. You will also have a passion for technology along with a desire to be the best at your job every dayAbout The Role As a Data Center Manager in ADSIPL, you will get to manage the world’s largest cloud computing infrastructure in India. We encounter interesting, challenging, and complex problems every day. Being a technical manager at ADSIPL means that you can innovate to solve these issues and help drive Operations Excellence in all areas of your role. Day Job ResponsibilitiesManaging and developing teams of engineers, providing both technical and leadership expertise and ensuring highest levels of performance. Maintaining existing co‑located and in‑house Data Centers. Helping build and bring online new Data Centers. Constantly improving all our processes and procedures. Assisting & managing relationships with external vendors & contractors. Liaising with internal teams & management groups. Ensuring we adhere to and exceed local Health & Safety standards in all our Data Centers. Creating and maintaining metrics on all aspects of our Data Centers and utilizing those metrics to drive positive changes. Assisting in implementing service methodologies including incident management, problem management, change management, capacity management, etc.People Management A successful candidate must have managed a team of at least 5 individuals over at least 3 years, with demonstrated capability to improve team performance and build strong teams. Experience managing both high and low performing employees, along with conflict management skills, is advantageous. Incident Management Significant experience dealing with high‑severity situations and a clear understanding of the wider blast implications of any issue/outage. Experience in Change Management & Fault Management is required. Vendor Management Experience dealing with external vendors, contractors, and security companies, including incident and conflict management. Process Improvement Demonstrated ability to improve existing processes. Experience in process mapping, remediation steps, and impact improvement. Experience in Kaizen/Lean/Six Sigma is preferable. Health & Safety Managers should be able to positively influence the safety culture of the Data Center organization. Basic Qualifications5+ years of managing technical teams with significant personnel management experience and examples of developing engineers and building successful teams. Experience in major facilities incident management. Experience implementing process improvements. Strong analytical skills, attention to detail, and effective communication abilities. 7+ years of relevant experience in DC Operations, IT Operations or similar roles.Preferred QualificationsBachelor's degree or above in engineering or equivalent STEM field, or 3+ months of network and operating system support experience. Experience in project management. 2+ years of Agile methods and processes experience. Experience in capacity planning, operations planning, business analysis or similar. Knowledge of Lean, Kaizen, Six Sigma concepts. Experience implementing change management successfully transitioning programs into large‑scale operations.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability or other legally protected status. #J-18808-Ljbffr