Senior Account Manager, SMB

The CompanyPayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer
our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other.

We offer
merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.
Job Summary:Small businesses are the engine of local economies everywhere — and PayPal's SMB team helps them compete on a bigger stage. As an AM1, you'll own the end-to-end commercial relationship for a portfolio of around 80 of our higher-value SMB merchants, proactively identifying opportunities to deepen relationships, expand product adoption and solve merchant needs to protect and grow transaction margin. It's a role for someone who wants real ownership — from spotting the next growth opportunity to working through the merchant problem that doesn't have a playbook yet.

Job Description
Essential

Responsibilities:
Collaborate internally to influence process quality and efficiency.
Determine appropriate actions and consider alternative solutions.
Acquire, manage, and expand relationships with small and medium-sized merchants.
Use analytical skills and judgment to recommend best solutions.
Influence through defined processes and procedures.
Minimum

Qualifications:
3+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.
Additional Responsibilities & Preferred

Qualifications:

What You'll Do
Act as the single point of contact for your merchants, owning commercial outcomes end to end.
Use AI-powered tools to surface growth, cross-sell and risk signals across your portfolio.
Keep your pipeline, forecast and portfolio health reporting sharp, and share what works with less experienced AM colleagues.
Pull in the right internal teams to resolve merchant needs, and make the call when the standard process isn't enough.
What You'll Bring — Minimum Qualifications5+ years of relevant experience and a Bachelor's degree, or an equivalent combination of education and experience.
A track record of owning high-value or strategic customer relationships and the commercial outcomes that come with them.
Core Capabilities We're Looking ForQuantifiable examples of retaining and growing a complex book of business through cross-sell, upsell or wallet-share growth.
Comfortable using AI or commercial data to rank opportunities, focus your time, and step in early on churn or decline risk.
A problem-solver who works beyond standard playbooks, weighing alternatives to reach commercially sound outcomes on ambiguous merchant issues.
A strong internal operator who mobilises partners across the business, keeps account plans and forecasts sharp, and reliably closes out actions.
Subsidiary:PayPalTravel Percent:0The pay for this role will depend on where you work and the relevant experience and expertise you bring. The expected range of pay, including base pay and total target cash (base pay plus sales incentive compensation), for this role by location is: Primary Location | Pay Range:Milan, Milano: Base Pay: (43,200.00
- 62,040.00 Annually)