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Technical Service Support Manager
1 mese fa
Your mission Act as a primary contact for all external stakeholders, specifically distribution partners for all service and technical requestsAddress and funnel customer warranty claims in CRM toolWork closely together with Technical Product Managers and the Sales Coordination Team and leverage synergies to collaborateTravel to partners for on-the-ground technical trainings and launch support like roadshows, exhibitions or Hemro officesBuild strong relationships with internal stakeholders, including engineering, manufacturing, marketing, sales and ensure cross-functional collaborationDrive operational excellence by leveraging and enhancing information flowsProvide relevant customer and market feedback for continuous product enhancementsBe part of the efforts to put together technical training materials – like servicing, how-to, product descriptions and moreTravel time approx. 40%Your profile Engineering background with min. 3 years proven experience as Technical Services Manager or similar role, preferably in the coffee industry (e.G., roaster, café manager, wholesale or operations manager for roasted or green coffee)Hands-on, problem-solving mentalityStructured and organized attitudeExceptional communication and presentation abilities, with a focus on a clear, customer-centric approachMotivated to work in an international teamProficient in EnglishOur offer for you Details about our offer will be provided upon application.Working hours Details about working hours will be provided upon application.Note Additional notes will be provided upon application.Apply to us and join our team We look forward to receiving your application#J-18808-Ljbffr
