junior Business Analyst

Milan, Italy

AXA's Management Committee is driving a unique strategic initiative - AXA Digital Commercial Platform (DCP) - designed to transform AXA's value proposition. Through AXA DCP, AXA will serve existing and new clients and partners through an evolving business model, where the focus is on risk prediction, prevention and management.

AXA DCP relies on creating a platform of AXA's risk insights, risk management, and risk prevention capabilities to enhance and support our service offering to commercial clients and third parties. End users will be able to access a broad selection of data built on existing or developing AXA assets. The platform will also create value by monetizing unique capabilities and services for our customers, aggregating, and delivering insights from unique data sets with external partners, and fostering end-customer relationships in alignment with brokers.

AXA DCP aims to:

1. Improve our underwriting pricing and claims capabilities across the commercial lines book of business of AXA Group
2. Create a platform for risk management and prevention services
3. Build an ecosystem of business partners

Why come and work for the AXA DCP's Client & Distribution team? This team is the essential element to ensure our offering is known by AXA entities and consequently the clients who will be getting the most out of this evolving value proposition.

The team builds connections, creates synergies and propels the business forward. What sets them apart? They forge strategic alliances with AXA entities and ultimately with clients and brokers leveraging the potential of distribution channels already in place in the AXA Group and ensuring the offer gets directly in the hands of the teams that know the most of the clients on their market. Join the Client and Distribution team and let your ideas and potential shape the future and your efforts drive unprecedented growth.

The Business Analyst plays a crucial role in the client management operations, supporting Clients, supporting Business Leaders in understanding Client data and working day by day to provide a high-class experience to our Clients.

You will also be involved in the Go To Market ideation and execution of our services and products, based on Clients needs, geographies and targets, keeping in mind Client centricity as a key pillar for any of our actions.

Are you ready to make your mark?

What will your essential responsibilities include?

• Handle the users onboarding from beginning to end, ensuring a customized one on one approach, contacting directly with each user, accompanying them through all the steps of the onboarding process, to ensure adoption
• Manage the relationship with AXA XL stakeholders to ensure smooth client onboarding processes
• Manage and improve processes to succeed the relationship between users and AXA Digital Commercial Platform
• Analyse Client data to report valuable insights about Client's activities
• Collaborating with AXA DCP functions to use clients' analytics to improve our service to Clients
• Define the user onboarding process and coordination with service desk
• User requests triage and support to users
• Client and user database management

• Monitoring AXA DCP's progresses and performance to ensure timely and effective delivery to management and other stakeholders (primarily AXA XL and AXA Group)
• Become the owner of specific project to execute Go To Market initiatives, Clients campaign or new initiatives
• Supporting the team in Service Creation journey (from service design to service creation and go to market) aligned with AXA DCP's way of working
• Working effectively with relevant stakeholders for efficient Services implementation to challenge hypothesis
• Create consistency among Services project teams supporting the identification of dependencies, synergies, new potential features and perspectives

We're looking for someone who has these abilities and skills:

• Proven analytical and problem-solving skills.
• Ability to work with cross-functional teams to deliver on a common goal
• Interpersonal skills and developing relationships with team members
• Good communication and presentation skills, written and verbal. English is required, any other languages are a plus.
• Ability to multi-task and work under pressure.
• Management of stakeholders and their expectation

AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don't just provide re/insurance, we reinvent it.

How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business - property, casualty, professional, financial lines and specialty.

With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.

Learn more at axaxl.com

AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic.

At AXA XL, we know that an inclusive culture and a diverse workforce enable business growth and are critical to our success. That's why we have made a strategic commitment to attract, develop, advance and retain the most diverse workforce possible, and create an inclusive culture where everyone can bring their full selves to work and can reach their highest potential. It's about helping one another - and our business - to move forward and succeed.

• Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe
• Robust support for Flexible Working Arrangements
• Enhanced family friendly leave benefits
• Named to the Diversity Best Practices Index
• Signatory to the UK Women in Finance Charter

Learn more at axaxl.com/about-us/inclusion-and-diversity. AXA XL is an Equal Opportunity Employer.

At AXA XL our approach to corporate responsibility (CR) is the same as our approach to business; constantly seeking to provide innovative solutions to the world's most complex problems. From offering our expertise, products and services to help build more resilient communities, to advancing understanding and response to climate change, our strategy - Our Impact. Our Future. - aligns key issues that are pertinent to our business - climate, water and financial resilience - and contributes to AXA Group's purpose to "Act for human progress by protecting what matters."

• Climate: We're reducing our carbon footprint, protecting ecosystems and exploring how our business can help build a better world.
• Water: We're developing water resilience where it is - and will be - needed most.
• Financial resilience: We're helping create opportunities for the unemployed and underemployed, so they can be better prepared for unexpected changes.
• Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as our "Hearts in Action" programs.

For more information, please see the Corporate Responsibility section on our website.