Hybrid SMB CS Team Lead — Milan, Italy | Equity

12 ore fa

Milan, Lombardy, Italia Lexroom Srl Tempo pieno

Lexroom is seeking a Customer Success Team Manager (SMB) to lead and scale our high-velocity SMB CS engine.

Massimizzi le sue possibilità di successo assicurandosi che il suo CV e le sue competenze corrispondano ai requisiti di questa posizione.

You’ll own SMB retention, onboarding, expansion, and coach a fast-growing team in the legal AI space, reporting to CS leadership and partnering with Enterprise CS, Product and Sales.

You’ll drive data-informed decisions, optimize onboarding and renewal playbooks, and balance customer value with commercial metrics (NRR, renewals, expansion) in a hybrid, Milan-area role. xysqume


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Per questa posizione sono disponibili opzioni di lavoro da remoto/a casa.