[RWROM] - Night Manager

Guided by our culture, The Calling, we create an environment enlivened by our employee value propositions: Enrich and be Enriched, Bring Your True Self, Curate the Extraordinary, and Leave Your Legacy. As champions of Relationship Hospitality, we cultivate a culture that fosters our values of innovation, passion, collaboration, ownership and transparency. We strive to Make the Place - creating a future where people and place enrich one another.

• Supervise and lead the Night Front Office team, ensuring efficient and professional overnight operations.
• Participate in the training, coaching, and development of the Night Team.
• Ensure seamless late arrivals and early departures while maintaining exceptional guest service standards.
• Handle special guest requests, complex situations, and urgent matters occurring after the closure of Housekeeping and Room Service operations.
• Coordinate closely with Concierge, Housekeeping, Food & Beverage, Spa, and Valet teams to ensure a seamless guest experience.
• Monitor reservations, financial reports, and night audit procedures to ensure operational accuracy.
• Oversee billing follow-up for daily departures and monitor credit limits in accordance with hotel policies.
• Maintain accurate guest records and ensure confidential information is updated within the Property Management System.
• Track key performance indicators and recommend continuous improvement initiatives for overnight operations.
• Ensure the implementation and monitoring of quality standards and luxury service procedures.
• Ensure compliance with internal procedures, policies, and safety regulations.
• Work closely with the Security team to ensure the safety and wellbeing of guests and employees throughout the night.
• Maintain Front Office and back-office areas in a clean, organized, and secure condition.
• Support the hotel's sustainability initiatives and promote environmental best practices among team members.
• Assists in the recruitment and selection of all Guest Services associates. Adheres to hotel guidelines when recruiting and uses a competency-based approach to selecting associates.
• Oversees the punctuality and appearance of all associates, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department’s grooming standards.
• Maximises the effectiveness of associates by developing each of their skills and abilities through the appropriate training, coaching, and/or mentoring.
• Assists to conduct annual performance development discussions with associates and to support them in their professional development goals.
• Assists in the development of Departmental Trainers through ongoing feedback and monthly meetings.
• Assists to feedback the results of the Associate Engagement Survey and ensure that the relevant changes are implemented.
• Flexible night shifts, including weekends, public holidays, and peak operating periods.
• Availability to handle emergency situations and VIP guest requests as required.
• Extended periods of standing and frequent movement throughout guest-facing areas.
• Ability to manage multiple tasks and priorities simultaneously in a dynamic environment.Contribute to ensuring that brand integrity and clarity are always maintained
• Is a "Brand Ambassador" at all times and ensures brand integrity and clarity are always maintained.
• Model the company’s culture, vision, mission and core values at all times.
• Complies to the company policies.
• Works with pre-set budgetary limits and focuses on upselling goals, always working closely with Revenue and Sales leaders.
• Takes on other tasks in addition to the ones stated, in a reasonable framework.

• Strong leadership skills with the ability to motivate and guide a team.
• Outstanding guest service and hospitality mindset.
• Excellent organizational skills and attention to detail.
• Proactive, responsive, and calm under pressure.
• High level of discretion and confidentiality.
• Ability to anticipate guest needs and exceed expectations.
• Strong teamwork and interpersonal communication skills.
• Professional appearance and polished demeanor.
• 3 to 5 years supervisory experience in Rooms operations.
• Background in 5-star luxury hotels preferably in international chains.
• Cross-cultural work experience preferred.
• Fluent spoken and written in English and Italian
• Bachelor’s degree in Hotel Management or Business preferred. xysqume
• We offer a competitive salary ranging from €29,000 to €33,000 gross per year, depending on experience, expertise, and alignment with the requirements of the role.