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GLOBAL TRAINER

1 mese fa

Milan, Italia RETAIL SEARCH SRL - International Head Hunting For Fashion and Luxury Goods A tempo pieno

On behalf of a luxury beauty&fragrances company we are looking for a GLOBAL TRAINER.

Mission & Responsibilities

The Global Trainer is responsible for the implementation of the Training Program, creating offline and online strategical actions in line with HQ guidelines and ensuring excellent & innovative customer service to contribute to the market share evolution.

As part of the Retail Excellence Team, the key responsibilities are:

• Contribute to business development in cooperation with marketing and sales team

• Adapts the training modules and be creative in inventing new way for training delivery

• Maintain a strong continuous relationship, supervised by the Global Training Manager, with local markets, supporting them in TTT sessions, Induction and implementation of the 360° activations in the local top stores

• Deliver training programs in the classroom ww and allocate team resources

• Liaise with commercial team to offer both an adapted expertise program as well as on-going novelty training, on field, in classroom

• Creation and implementation of Training Module

• Overview the Masterclass project delivered in the most important key stores

• Track field training actions

• Be proactive in proposing actions to improve service

Requirements

• Experience in training including delivery of training (experience within the cosmetic industry and/or retail would be a plus)

• Experience in Blended Learning, Virtual Classroom, E-learning Platform

• Experience in sales training in retail environment

• Agility to work in a complex and global environment

• Willing to travel WW