Global Head of CRM

Join our Movement and Champion Restaurant Culture At TheFork we believe that the best things in life happen around the table. As the leading restaurant booking platform in Europe, we connect the broadest community of loyal diners with the world’s favorite restaurants. Powered by innovation and a deep passion for the restaurant industry, we create unique dining experiences across 11 countries.We’re part of the Tripadvisor Group and proud to be building a diverse, people-first culture where ‘respect’, ‘ownership’, ‘growth’ and ‘better together’ values thrive. If you’re passionate about food, technology, and making a real impact, your seat at the table is ready.ResponsibilitiesOwn and lead the global CRM strategy across Acquisition & Activation, Retention & Re-engagement, and CRM Capabilities, both B2B and B2C.Build and maintain a clear global CRM playbook, ensuring consistency while enabling local market execution.Design, develop and optimise lifecycle programmes across the customer journey, with a strong focus on performance and scalability.Define and oversee the approach to ad-hoc CRM canvases, ensuring strategic alignment and commercial impact.Partner closely with central and local Marketing and Sales , Data, and Product teams to drive execution and continuous improvement across all markets.Lead, develop and scale a high-performing global CRM team, setting clear priorities, goals and ways of working.Ensure CRM decisions and roadmaps are data-led, balancing analytical rigour with pragmatic decision-making when information is incomplete.Contribute as a senior leader to broader marketing and company initiatives, acting in line with TheFork’s values and long-term ambitions.QualificationsFull professional fluency in English, with excellent verbal and written communication skills.Over 12 years of professional experience, including a minimum of 8 years in CRM or closely related roles within a pure digital or e-commerce environment.Proven leadership experience, with a track record of managing and developing mid-sized teams.Advanced expertise in Microsoft Office and Google Workspace, used confidently in a fast-paced, data-driven setting.Meaningful prior experience with the CRM tools that we use (Braze, TallonOne, Hubspot)Highly analytical, with a strong bias towards data-informed decision-making.Additional QualificationsFluency in French, Spanish and/or Italian.Hands-on experience working closely with Brand, Product and/or Data teams.A collaborative team player with strong stakeholder management skills.A humble, positive mindset with a genuine willingness to listen, learn and grow.Comfortable making sound decisions with incomplete information, drawing on experience, commercial judgement and intuition when required.Benefits Permanent contract.⚖️Flexible working environment (2 days home office per week + up to 4 total weeks additional flexibility during the summer period and in December to work fully remotely). Competitive fixed salary and bonus. Lunch vouchers available for each working day. International teams and a multicultural environment across 10 offices in Europe. Highly inclusive working environment.♀️ Lifestyle benefits that can be used to reimburse expenses related to physical and leisure activities, family support, travel etc. Continuous learning and development programs. Free access to the Calm app to build resilience wherever you are. Dedicated parental leave and caregiver leave policies (12 weeks fully paid). Life & Disability Insurance at no cost to the employee. Amazing offices with dining, coffee points and leisure area.EEO and Inclusive HiringAll hiring happens through our careers site and official email. We do not text or ask for payment during the hiring process. Please report any suspicious messages immediately.We believe that we are better together, and we welcome you for who you are. We endeavor to ensure that everyone - regardless of ability, age, socio‑economic & cultural background, ethnicity, faith, gender, gender expression, gender identity, ideology, national origin, race, sexual orientation, marital status, or any characteristic protected under applicable law - has the opportunity to reach their full potential. At TheFork, we want you to bring us your unique perspectives and experiences, so we can collectively continue disrupting the restaurant industry and go from good to great.TheFork is committed to a fair recruitment process. If you have special needs and require reasonable support during your application, interview, or participation in the selection process due to health conditions or disability, please direct your inquiries to AccessibleRecruitment@TheFork.com. Our HR team will review the request and respond accordingly.#LI-FF1
#J-18808-Ljbffr