Subscription Renewals Representative

Recruitment Fraud AlertWe’ve learned that scammers are impersonating Commvault team members—including HR and leadership—via email or text. These bad actors may conduct fake interviews and ask for personal information, such as your social security number.  What to know:Commvault does not conduct interviews by email or text.
We will never ask you to submit sensitive documents (including banking information, SSN, etc) before your first day.
If you suspect a recruiting scam, please contact us at wwrecruitingteam@commvault.comAbout CommvaultCommvault (NASDAQ: CVLT) is the gold standard in cyber resilience. The company empowers customers to uncover, take action, and rapidly recover from cyberattacks – keeping data safe and businesses resilient. The company’s unique AI-powered platform combines best-in-class data protection, exceptional data security, advanced data intelligence, and lightning-fast recovery across any workload or cloud at the lowest TCO. For over 25 years, more than 100,000 organizations and a vast partner ecosystem have relied on Commvault to reduce risks, improve governance, and do more with data. 

Location:
This role is based in Milan, Italy
- HYBRIDAs an organization, we're committed to an excellent work culture that adopts our values and promote professional growth. Our vaulters are passionate innovators who work together to uncover new challenges that can be solved. We are proud that the focus of every vaulter is to drive our customer’s business forward. We’re all about getting the job done and having FUN doing it. As vaulters, we pride ourselves on visibility, integrity and respect in everything that we do. NOW is the time to join a growing company with strong roots, where you can take on your new challenge.
The role: As a Subscription Renewals Sales Representative, you will play a pivotal role in driving customer retention and growth within a defined territory. Focused on achieving sales targets by renewing existing Commvault customers, you will lead efforts in the Land-Adopt-Expand-Renew journey to ensure continued success and value realization. This is an inside sales role that relies heavily on proactive customer engagement through telephone, video conferencing, and email communication. Your ability to build relationships, identify opportunities, and close sales independently will directly impact Commvault’s recurring revenue streams.
What You Will Be Doing:Customer Engagement: Maintain consistent and meaningful communication with customers throughout the renewal sales cycle to reinforce value and satisfaction.
Renewal Scoping: Assess current and future customer environments, presenting multi-year subscription renewal options that align with their evolving needs.
Upsell and Cross-Sell: Identify and close additional opportunities during renewal discussions, ensuring that customers maximize their investment in Commvault solutions.
Collaboration: Partner closely with Field Sales Account Executives, Customer Success Managers (CSMs), Partners, and Distributors to align strategies and deliver seamless customer experiences.
Conflict Resolution: Navigate challenging situations with professionalism, creating actionable paths to resolution while securing stakeholder buy-in.
Process Improvement: Actively contribute to the development of new processes, embracing innovation within a results-driven framework.
Follow-Through: Execute all follow-up actions from meetings to ensure customer satisfaction and successful deal closure.
Key

Skills:
Subscription Renewals Representative Communication SkillsResearch and ProspectingResilience and PersistenceRelationship BuildingTime ManagementObjection HandlingAdaptabilityGoal-Oriented MindsetClosing SkillsWhat You Need to Be Ready:A minimum of 4 years’ experience in renewal sales or inside sales.
An energetic, self-starting mindset with a consultative sales approach.
A proven ability to drive high transaction volumes and increase sales revenue.
Exceptional verbal and written communication skills to engage customers effectively.
A results-driven attitude with strong analytical and negotiation skills.
Comfortable working in a collaborative, team-oriented environment.
Demonstrated ability to manage territories, ensuring accurate forecasting and deal execution.
Experience with Salesforce (SFDC) is highly preferred.
Fluency in Italian/English (written and verbal) at a professional business level.
You’ll love working here because:

We offer
an attractive compensation package.
Employee stock purchase plan (ESPP)Continuous professional development, product training, and career pathingAn all-embracing company culture, an opportunity to join our Employee Resource GroupsHow we’re working…HYBRID:As we continue to embrace the flexibility of both remote and in-office work, we expect the successful applicant to work from home and work from our Milan office 2 days per week and as attend offsite meetings, events, as and when is necessary. This approach allows us to maintain a sense of collaboration and