Customer Services Advisor"Qatari

11 ore fa

Marano Sul Panaro, Emilia-Romagna, Italia Commercial Bank Tempo pieno
  • To provide business operations support to Vehicle Finance team
  • Assist customers (Retail & Corporate) with necessary documents & provide after sales services.
  • Update deal additional information (DIM) in core banking system & arrange the file sent to archive after complete the payment & all necessary updating.
  • Maintain quality and compliance management
  • As a backup for all operational work & customer services issues.
Job Summary
  • To provide business operations support to Vehicle Finance team
  • Assist customers (Retail & Corporate) with necessary documents & provide after sales services.
  • Update deal additional information (DIM) in core banking system & arrange the file sent to archive after complete the payment & all necessary updating.
  • Maintain quality and compliance management
  • As a backup for all operational work & customer services issues.
Key Accountabilities
  • Customer service & interactions.
  • DIM update, Archiving & all VF Ops related assigned tasks.
  • Daily business activity (Amendment /Blocking Release/ Insurance/Postponement / early settlement/ obligation letter / plate number change letter).
  • Compliance to Vehicle Release process & procedures (Corporate & Retail).
  • Preparing IPG for corporate customers.
  • Ensure full adherence to bank policy, procedure & SOP.
  • Ensure professional and ethical standards are maintained at all levels.
  • Handle internal & external queries in timely & efficient manner and maintain excellent working relations with all business partners / units.
  • Ensure the strict implementation of policies, instructions & circulars related to all procedures, products and services of the bank. xysqume
  • Any other departmental job delegations.
Other AccountabilitiesKey InteractionsCompetencies
  • Customer Service Orientation
  • Concern for Quality
  • Team player
  • Change Orientation
Skills
  • Customer Service Orientation
  • Bank Operations
  • Teamwork
  • Change Management
  • Numerical skills
Education
  • Bachelor’s Degree, preferably in business administration, finance, economics or a related subject