Partner Success Manager

Cynet is seeking an experienced, cyber-oriented Partner Success Manager to own relationships across our Italian partner ecosystem (MSPs, MSSPs, resellers) and our direct customers. In this role, you will be responsible for driving value, supporting adoption, guiding enablement, and ensuring long‑term success for both partners and customers.You will collaborate closely with Cynet’s Onboarding team (who leads the OB process), ensuring a smooth transition into ongoing success. As a trusted advisor to partners and customers, you will provide strategic guidance, translate feedback into action, and proactively manage risks, escalations, and growth opportunities.If you excel in building meaningful relationships, balancing technical and business conversations, and supporting both partner‑delivered and direct customer deployments, this role is an excellent fit.Partner Success ResponsibilitiesOversee the partner onboarding journey (Onboarding team leads the process) and ensure readiness for long‑term successMaintain proactive and strategic communication with partner stakeholdersConduct partner‑facing Quarterly Business Reviews (QBRs)Track partner satisfaction, usage, adoption, and performance metricsServe as the primary point of escalation for partner issues and coordinate with internal teamsIdentify opportunities within partner portfolios for adoption growth and revenue expansionAdvocate for partner requirements and feedback across product, engineering, PS, support, and salesAct as a trusted advisor by deeply understanding how partners operate and how Cynet strengthens their service deliveryCustomer Success ResponsibilitiesOversee customer onboarding (Onboarding team leads the implementation) and ensure customers transition smoothly into ongoing successMaintain regular customer check‑ins and communication plansTrack customer deployment health, product usage, and satisfaction analyticsConduct Executive Business Reviews (EBRs) with customer leadershipServe as the primary escalation point for customers and coordinate cross‑functional responsesIdentify risks early and implement mitigation plansUncover upsell, cross‑sell, and value‑expansion opportunitiesAct as a trusted advisor by understanding customer business goals and aligning Cynet’s platform to their security outcomesRequirements5+ years in Customer Success, Partner Success, Account Management, or Channel roles3+ years Cybersecurity, SaaS, or technical product experience (preferred)Excellent written and verbal communication skillsAbility to work cross‑functionally and influence without authorityStrong analytical skills and business acumenProven track record managing multiple customers or partners simultaneouslyYou areA relationship builder who becomes a trusted advisor to both partners and end‑customersChannel‑savvy—familiar with MSP/MSSP/VAR operational modelsCustomer‑focused—experienced in driving adoption, value realization, and retentionA strategic thinker able to navigate business outcomes and technical detailsAn exceptional communicator who can present confidently to technical and executive stakeholdersProactive, solutions‑oriented, and able to anticipate issues before they escalteOrganized, calm under pressure, and capable of managing multiple accounts simultaneouslyBusiness‑minded with strong ability to identify growth opportunitiesAbout Us Cynet is a leader in threat detection and response, designed to simplify security for organizations of all sizes. Our mission is to empower lean security teams and their partners with an AI‑powered, unified platform that autonomously detects, protects, and responds to threats — backed by 24×7 security experts.With a Partner First mindset, we focus on helping customers and partners stay protected, operate confidently, and achieve their goals. Our vision is to give every organization true cybersecurity peace of mind, providing fast, accurate protection without the noise or complexity.#J-18808-Ljbffr