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Field Service Engineer Technical Support

2 mesi fa

Bologna, Italia ITEX A tempo pieno

Afimilk a global leader in dairy farming technology is looking for a Field Service Engineer to join their team. Afimilk provides cuttingedge solutions for dairy herd management improving farm efficiency animal welfare and milk production quality.

Summary:As a Field Service Engineer at Afimilk you will be responsible for the installation maintenance and support of advanced dairy technology systems on farms. You will work directly with farmers to ensure smooth operation of Afimilk products troubleshoot any issues and provide training on system use. The role requires a strong background in technical problemsolving skills and a customeroriented approach. Experience with agricultural or dairy farming equipment is an advantage but not required.

This is a handson position with frequent travel to farm locations. Afimilk offers competitive salaries professional growth opportunities and the chance to work with stateoftheart technology thats transforming the dairy industry.

The successful applicant for the position of Synergy system Technical Support will be required to:

  • Provide Tear 2 remote and onsite technical support within the CZ Republic area and from timetotime other EU locations
  • The position will require extensive travel
  • Participate in Global Support team training and seminars overseas

Responsibilities:

  • Provide remote & onsite support according to EU support manager
  • Proactive monitoring on system performances (remote & onsite)
  • Provide technical training and information updates to Afimilk dealers technicians
  • cooperation with the dealers and Afimilk sales team to maximize sales. opportunities.
  • Support activity reporting in the Afimilk CRM system
  • Escalation to tear 3 following the SLA defined by the HQ
  • Provide technical Support to Customers outside of North Italy when needed
  • Receive full responsibility for Synergy technical support within 6 months from start of onboarding