Program Services Manager

11 ore fa

Gallicano Nel Lazio, Lazio, Italia GCC Tempo pieno

The job: Manager of Trip Leaders Team BASED IN ROME



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The company: Overseas Adventure Travel/Grand Circle Corporation


What We’re Looking For:

  • A strong, engaging leader who is adaptable, creative, organized, and self-driven
  • Experience in training, coaching, and/or people management (travel industry experience is a plus)
  • Excellent written and verbal English communication skills
  • Proven ability to build trust-based relationships and motivate teams
  • Solid administrative skills, including proficiency with databases and Microsoft Office
  • Sound judgment with the ability to make tough decisions when needed
  • Willingness to travel on short notice and work extended hours when required
  • Dependability, integrity, strong work ethic, and effective time management

What We Offer:

  • €38,000 annually
  • Incentive Bonus based on targeted results
  • Merit increase based on performance
  • Personal and Professional Growth – Available on request
  • Milestone Bonus + Travel certificate for every next 5th anniversary of employment at GCC
  • Travel Deals – WORLDWIDE GC Tour packages available to @ discounted price
  • Referral Bonus
  • Full training program onsite
  • Working as part of an international team (exposure to colleagues in worldwide offices).
  • All benefits are applicable at company discretion

Key Responsibilities:

  • Recruit and train Tour Guides aligned with our Company Values
  • Build and maintain hiring and training plans to support all products needs
  • Lead Tour Guide meetings and training sessions both in-office and on the road
  • Create individualized training plans for new Tour Guides
  • Support, inspire, and coach the existing Tour Guide team to achieve excellence
  • Conduct live coaching via phone, Microsoft Teams, and in person
  • Ride along on tours to assess and support on-the-ground performance
  • Assign Tour Guides based on performance and operational requirements
  • Address underperformance when necessary
  • Engage with travelers during tours
  • Provide 24/7 emergency support to Tour Guides
  • Manage administrative tasks xysqume while traveling and in the office
  • Review passenger feedback to inform coaching plans
  • Deliver weekly reports to Regional Leadership

Key Requirements:

  • Experience in corporate culture–driven hiring and training
  • Demonstrated ability to lead, motivate, and develop people to achieve high‑quality results
  • Strong prioritization and decision‑making skills
  • Ability to conduct effective 1:1 communication using feedback models
  • Comfortable working in a fast‑paced environment
  • Confident public speaking and presentation skills
  • Proficiency in Microsoft Word and Excel
  • Ability to travel as required
  • Travel industry experience preferred