Engagement & Relationships Officer (Home Care)
2 settimane fa
Right at Home provide exceptional in-home care and support for a range of clients in the Perth South-Eastern Suburbs. "Our Mission is to improve the quality of life for those we serve".
We are seeking an Engagement & Relationship Officer to help grow our client base and strengthen our relationships with healthcare providers. You will play a key role in identifying and engaging potential clients by establishing connections with GP clinics, hospitals, community organisations, and other referral sources. Your goal will be to ensure that more people in need of home care services can access the high-quality support we offer.
The Engagement & Relationship Officer will be responsible for:
- Proactively engage with GP clinics, hospitals, and other healthcare providers to generate referrals and grow Right at Home’s client intake.
- Build and maintain strong relationships with community organisations, businesses, and service providers to develop a reliable referral network.
- Oversee and coordinate the onboarding process for new Home Care Package clients, ensuring a smooth transition into our care services.
- Work closely with the Manager of Strategic Growth and the Home Care Team to screen and engage clients accessing Home Care, Department of Health, and aged care-funded programs.
- Liaise with Client Liaison Officer's team to ensure efficient handover of client information and documentation before intake.
- Monitor the My Aged Care Provider Portal and engage with CHSP clients approved for Home Care Packages.
- Represent Right at Home at aged care expos, events, and other promotional activities.
- Manage internal communication channels (email inbox, call centre) to ensure timely responses to client inquiries.
- Undertake additional duties as required by Management.
- Proven experience in community engagement, networking, marketing, outreach, or sales roles, preferably within the aged care or healthcare sectors.
- Strong relationship management skills with the ability to build networks and grow referral sources from healthcare providers.
- Excellent communication skills (written and verbal), with a client-focused mindset.
- Ability to work autonomously and manage multiple priorities effectively.
- Knowledge of Case Management principles, Home Care Package Guidelines, and funding bodies.
- Excellent verbal and written communication skills and strong computer skills and experience with client database systems
- Current National Police Check
- Full Drivers License
- Right to work in Australia
- Certificate III in business, administration, marketing or customer service
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