Armani Hotel Milan, 5 stars luxury hotel located in the heart of the famous Milan fashion district, is looking for a Reservation Avisor in the Reservation department.MAIN RESPONSIBILITIES• Handling inbound Reservations telephone calls in a polite, professional and efficient manner, meeting the needs of the guest at all times;• Answer and converse with guests in a professional and efficient manner over the phone;• Communicating in a polite, efficient and friendly manner with team members and other departments at all times;• Ensure that any matter relevant to guest satisfaction is communicated appropriately, allowing for corrective measures to be taken;• Ensure high standards of personal presentation and grooming. QUALIFICATIONS AND EXPERTISE• Proficiency in English and Italian – Third language would be a plus• Proficiency in Opera• Previous experience in similar and/or related fields in a 5* Hotel• Excellent communication and sales skillsApplicants must hold legal authorization to work in Italy at the time of application.We look forward to receiving your application