Onsite Support Services Engineer

14 ore fa

Castel d'Azzano, Veneto, Italia Intuition IT – Intuitive Technology Recruitment Tempo pieno

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Position:

Onsite Support Services Engineer Location:

Legnago, Italy – Carrier Corp, Via Ing. Pilade Riello 5/7 (Shopfloor) Work Model:

Fully Onsite Contract:

12 Months Working Hours:

40 hours/week

Position Overview We are looking for an experienced

Onsite Support Services Engineer

to provide hands-on IT support to end users at the Carrier site in Legnago, Italy. The ideal candidate will have

3–5 years of IT support experience , with strong expertise in

Service Desk, End User Services, Field Services, and Onsite IT Support . The role requires excellent communication skills in

English and native-level Italian , along with a strong customer-service mindset and the ability to troubleshoot hardware, software, and workplace technology issues in an onsite environment.

Key Responsibilities Provide

onsite IT support

to end users across the Carrier facility. Troubleshoot and resolve

hardware, software, network, and peripheral-related issues . Deliver

Service Desk and End User Computing support . Perform

desktop/laptop installation, configuration, maintenance, and troubleshooting . Support printers, monitors, mobile devices, peripherals, and other IT equipment. Handle

field service requests

and provide hands-on technical assistance. Log, update, track, and resolve incidents and service requests through the ITSM system. Escalate complex issues to relevant technical teams when required. Support user onboarding, device provisioning, and IT equipment replacement. Maintain accurate documentation of incidents, assets, and troubleshooting activities. Follow IT support processes, security policies, and service-level requirements. Provide professional and timely support to users in both

office and shopfloor environments .

Mandatory Skills & Experience 3–5 years of overall IT experience . Minimum

3 years of relevant experience

in: Service Desk Support End User Services Field Services Onsite IT Support Strong troubleshooting and problem-solving skills. Experience supporting Windows-based desktop/laptop environments. Good understanding of IT hardware, peripherals, and workplace technologies. Strong customer-facing and communication skills. Native Italian

and strong

English

communication skills. Ability to work independently in a fully onsite environment.

Onsite Support Services Engineer

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