Senior Technical Support Engineer

10 ore fa

Milan, Lombardy, Italia Cognex Corporation Tempo pieno

Cognex Corporation in Milan, Italy, is seeking a Senior Customer Support Engineer to act as a key technical escalation contact for Cognex products.

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You will provide expert remote support in English and Italian, own complex issues, and coordinate with engineering and product teams to ensure customer success across Europe in a hybrid work model.

You will mentor junior engineers, contribute xysqume to knowledge base content, and document cases in the CRM system, driving root-cause analysis and continuous