RETAIL OPERATIONS

Within the Omnichannel Department, based in Rome, we are looking for an experienced Retail Operations Manager.Reporting to the Omnichannel Adoption and Digital Store Operations Senior Manager, this role aims at redefining the positioning of Retail Operations within the organization, ensuring strategic alignment with global priorities while empowering local markets through governance, operational excellence, and digital transformation.The selected candidate will provide vision, structure, and long-term direction to strengthen Retail Operations as a key enabler of growth, omnichannel value, and brand consistency.Profile Main AccountabilitiesStrategic Vision & GovernancePosition Retail Operations as a strategic partner and transformation enabler, providing insights, leading by influence, and promoting collaboration and continuous improvement globally.Define and communicate the long-term vision for Retail Operations, aligned with corporate strategy and global priorities. Oversee global operations strategy implementation, delivering training and onboarding to local Retail Operations teams.Establish clear roles, responsibilities, and decision‑making boutique conformity frameworks to ensure accountability and compliance, integrating Bulgari peculiarities into central and local landscape.Operational ExcellenceDefine store operating model (policies, procedures, KPIs) liaising with key stakeholders.Lead the optimization of retail operational processes and their integration with omnichannel tools, defining global guidelines for efficiency and service.Define global guidelines for back‑office efficiency, store operations needs, and service optimization in collaboration with Store Planning, Merchandising, and Visual Merchandising.Ensure operational excellence in boutiques and consistency across markets.Lead continuous improvement initiatives, including in‑store retail activation and materials, and programs in coordination with central functions (Digital Operations, Retail Excellence, Finance, Merchandising, Logistics, IT, Internal control, Care, VM).Support market leaders in embedding best practices and solving operational challenges at scale.Cross‑Functional Collaboration & Go to store leadLead go‑to‑store strategy as the strategic HQ counterpart, liaising with key stakeholders (Digital Operations, Finance, HR, Marketing, Merchandising, Supply Chain, and Internal Audit) and bridging central functions with local markets to ensure aligned communication and a unified brand voice.Lead Omnichannel operations Value Streams, driving initiatives, prioritization, rollout, engaging in all omnichannel programs (e.g., Store Operational Excellence, Drive‑to‑Store, Loyalty) to bring operational needs, and measuring performance through KPIs.Leadership & InfluenceProvide strategic insights and direction across HQ projects, leading by influence and fostering a global culture of collaboration, transparency, and continuous improvement.Additional information QualificationsBachelor's or Master’s degree, preferably in Business, Economics or EngineeringAt least 10 years of experience in Retail/Project‑Product Management, preferably in Luxury international companiesKnowledge of the relevant retail operation processesRetail store experience is a plusExcellent communication and presentation skillsFluency in EnglishAnalytical, intuitive, creative mindsetStrong collaboration and interpersonal skillsStrong planning and organizational skillsNegotiationFlexibilityStrong strategic thinking combined with operational pragmatismBvlgari was founded in the heart of Rome in 1884. Over the decades, the brand has established a worldwide reputation as a magnificent Roman high jeweler and icon of Italian art of living. Through a pioneering vision, the company’s international success has evolved into a global and diversified luxury purveyor of products and services, ranging from fine jewels and high‑end watches to accessories and perfumes, and featuring an extended network of boutiques and hotels. Demonstrated through its numerous philanthropic partnerships, Bvlgari deeply believes in innovating the present for a sustainable future through its commitment to Social & Environmental Responsibility and giving back – to nature and to the community. In 2024 the Maison announced the creation of Fondazione Bvlgari, reinforcing its devotion to building a meaningful tomorrow through care, generosity and long‑term dedication.Crafting Dreams Starts With Yours At LVMH, people make the difference in the art of crafting dreams.Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community. Join us at LVMH, where your talent is at the heart of our collective successes.#J-18808-Ljbffr