Operations & Growth intern

Are you passionate about driving growth, building and maintaining foundational relationships with customers, and working hands-on in a fast-paced startup?

We're looking for a dynamic, ambitious intern to join our team in Lugano. This is your chance to dive into the heart of a company that's not only scaling rapidly but also tackling the Black Market and making a real difference.

Who We Are: At Batgroup, our mission is clear: to become the global leader in well-being at home. We're a team of over 150 employees, supported by 4,000+ Trusted Professional Cleaning Agents across Europe. Headquartered in Switzerland, we're expanding rapidly across Europe, driven by a commitment to innovation, growth, and social impact. We believe in delivering high-quality home services while ensuring our workers receive the protection and respect they deserve.

What You'll Be Doing: This isn't just another internship. As part of our Lugano team, you'll be fully immersed in real projects from day one:

• Customer Experience: Ensure our B2C, B2B, and End-of-Tenancy services run smoothly, delivering top-tier experiences to our customers.
• Customer Success: Improve our client's retention by solving problems relating to agent absences, handling different kinds of complaints with care and cleverness, ensuring a 5-star service, and gathering feedback on our performances.
• Agent Management: Provide our cleaning agents with the support they need in their daily routine by answering their questions and requests.
• Operational Strategy: Collaborate with our leadership to streamline processes and enhance our operational efficiency.

• Customer Acquisition: We are looking for a results-oriented, sales-driven individual with strong commercial acumen, capable of effectively managing clients and agents, identifying strategic partnership opportunities, and developing innovative initiatives to boost customer acquisition.
• Process Improvement: Give your input to help us improve our existing processes, making our business management more efficient.
• Brand Strategy: Contribute to shaping and maintaining our brand identity across multiple markets.
• Growth Hacking: Work with our growth team to explore new strategies for scaling our services and expanding our market reach.

Who You Are: We're looking for someone who's ready to roll up their sleeves and make an impact. This is what makes you successful:

• You are an innovative quick learner who is up for the challenge of working in a fast-paced and agile growing company.
• You are eager to learn new things and do different tasks.
• You are solution and detail-oriented.
• You take ownership of individual tasks and handle cases until their completion.
• You want to grow professionally as well as personally.
• You want to work in an international and multicultural setting.
• You speak English to a minimum B2 level.
• You speak Italian to a minimum C2 level.
• You may even have further language skills, which add to our valued diversity.

Internship Details:

• Duration: 6 months, full-time
• Start Date: As soon as possible
• Location: Lugano Office: Located in Quartiere Maghett, in the city center of Lugano.

What's In It For You:

• Your chance to gain real work experience from day one, with guidance from a dedicated manager.
• A supportive environment that fosters learning, growth, and personal development.
• An opportunity to develop unique skills that set you apart.
• Be part of a vibrant team of young and diverse professionals, bringing dynamism to the workplace.

Ready to Join Us?

If you're passionate about growth, customer service, and making a real impact, we'd love to hear from you. Apply now and take the first step toward an exciting future with Batgroup.