CUSTOMER EXPERIENCE MANAGER
5 giorni fa
Reporting to the Deputy CEO Services, you will play a pivotal role in measuring and ensuring the improvement of customer satisfaction and positive experience, starting from gathering valuable customer feedback and following up the continuous improvement process. As Main Tasks You WillAdvocate a customer-first mindset throughout the survey process and within the service organizations and division. Be responsible for the execution of the customer satisfaction survey plan approved by top management. Collect feedback from customers regarding services/products and identify customer pain points. Activate and follow-up actions and continuous improvement activities based on collected feedback. Monitor and measure key performance indicators (KPI‑s) related to customer satisfaction, actions, and continuous improvement actions, providing regular reports and insights to management and stakeholders. Escalate to top management urgent matters as soon as they emerge by customers. Be responsible for assigned resources and budget for executing the activities.In Particular, You WillUnderstand customer pain points, preferences and expectations. Collaborate with all service organizations, company, and division functions to improve overall customer satisfaction. Escalate to top management key topics and issues from the customers when a fast response is needed.: Support the preparation of a yearly customer satisfaction survey plan in line with top management needs and expectations. Design and implement effective customer surveys. Analyze survey results to identify actionable insights Gather feedback on product/service quality, responsiveness, and other relevant parameters Proactively identify areas for improvement based on customer feedback. Work closely with relevant functional teams to address customer concerns and facilitate the resolution of blocking points.You Possess These Skills And AbilitiesStrong analytical skills to interpret customer data and feedback. Excellent communication and interpersonal skills to effectively collaborate with various teams and interact with customers. Ability to develop and implement customer experience strategies and initiatives. Problem solving skills, to identify and address customer issues, resolve conflicts, and create solutions to pain points. Fluent in English and French language. Proficiency in using customer relationship management (CRM) software and other relevant tools. Proficiency with Microsoft 365 package.A willingness to travel (up 30% of the time) is required to successfully cover the role. #J-18808-Ljbffr
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Senior Customer Experience Manager
6 giorni fa
Rome, Italia Bebeecustomercare A tempo pienoSenior Customer Experience Manager • Milano, Lombardia, ItaliaAfter Sales Supervisor Job DescriptionOverviewAchieve customer service excellence through effective management of after-sales activities. Analyze operational efficiency and implement improvements to drive business growth.ResponsibilitiesAchieve customer service excellence through effective...
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Strategic consulting Associate
5 giorni fa
Rome, Italia Customer Analytics Italia A tempo pienoWe are a boutique consulting firm specialized in Customer Operations and Sales, dedicated to helping organizations increase performance, optimize efficiency, and enhance effectiveness. With a deep understanding of best practices acquired through our work in over 400 companies worldwide, we offer rapid diagnostic capabilities and customized solutions to...
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Store Manager: Leadership, Customer Experience
6 giorni fa
Rome, Italia Miroglio Group A tempo pienoDescrizione dell’offerta di lavoroUn importante brand di moda cerca uno Store Manager per il suo team a Misterbianco, Sicilia. Questa figura avrà il compito di garantire una customer experience eccellente, motivando e formando il team.Il candidato ideale ha 2-3 anni di esperienza nel ruolo, un approccio data driven e un forte orientamento ai risultati....
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Store Manager: Leadership, Customer Experience
5 giorni fa
Rome, Italia Miroglio Group A tempo pienoDescrizione dell’offerta di lavoro Un importante brand di moda cerca uno Store Manager per il suo team a Misterbianco, Sicilia. Questa figura avrà il compito di garantire una customer experience eccellente, motivando e formando il team. Il candidato ideale ha 2-3 anni di esperienza nel ruolo, un approccio data driven e un forte orientamento ai...
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Senior After-Sales
6 giorni fa
Rome, Italia Bebeecustomercare A tempo pienoA leading customer care company based in Milan is seeking a Senior Customer Experience Manager to achieve customer service excellence through effective management of after-sales activities. The role requires a minimum of 3 years' experience in customer care and excellent leadership skills. You will analyze operational efficiency and implement improvements...
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Customer Experience Agent
2 settimane fa
Rome, Italia CooperCompanies A tempo pienoDescriptionCooperSurgical is a leading fertility and women’s healthcare company dedicated to putting time on the side of women, babies, and families at the healthcare moments that matter most in life. As a division of CooperCompanies, we're driven by a unified purpose to enable patients to experience life's beautiful moments. Guided by our shared values...
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Customer Experience Agent
2 settimane fa
Rome, Italia CooperCompanies A tempo pienoDescriptionCooperSurgical is a leading fertility and women’s healthcare company dedicated to putting time on the side of women, babies, and families at the healthcare moments that matter most in life. As a division of CooperCompanies, we're driven by a unified purpose to enable patients to experience life's beautiful moments. Guided by our shared values...
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Customer Ops
5 giorni fa
Rome, Italia Customer Analytics Italia A tempo pienoA boutique consulting firm is seeking an Associate to support strategic initiatives in customer operations and sales. This role involves managing projects, conducting data analysis, and ensuring quality deliverables in collaboration with clients and team members. The ideal candidate has a Bachelor's degree, at least 1 year of relevant experience, strong...
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Brand Growth Store Manager
1 settimana fa
Rome, Italia Gruppo Miroglio A tempo pienoUn’azienda di moda è alla ricerca di uno Store Manager per contribuire alla crescita del brand. Questa figura sarà responsabile della customer experience e del coinvolgimento del team, garantendo un elevato livello di servizio. Si richiedono 2-3 anni di esperienza nel ruolo e abilità relazionali, oltre a un approccio data-driven. Offriamo percorsi di...
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Luxury Store Manager Parma — Elevate Customer Experience
1 settimana fa
Rome, Italia Giovanni Raspini A tempo pienoUn marchio di lusso cerca un Store Manager per il nuovo punto vendita a Parma. La figura sarà responsabile della gestione completa dello store, con focus su obiettivi commerciali e customer experience. Si richiede esperienza nel settore lusso, orientamento ai risultati e ottime capacità organizzative. È necessaria una fluente conoscenza di italiano e...
