Guest Services Intern
4 settimane fa
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
An urban retreat steeped in historic beauty. Stroll the city's biggest private garden – a tranquil haven of statues, fountains and centuries-old trees – or retire to your suite where frescoes line the walls amid original architectural features. Our historic Hotel, with its Michelin-starred Italian restaurant and a locally inspired Spa where you can spend afternoons in pure indulgence, is just steps away from the cultural heart of Florence.
About the roleAt Four Seasons Hotel Firenze we are looking for a passionate Guest Services Intern who supports the team with guest transport, greeting guests, assisting them with their luggage during arrival and departure and managing errands. Other responsibilities will be ensuring a high level of cleanliness in the lobby and luggage storage room, assisting guests at the Reception/Concierge Desk, and responding to a wide variety of guest requests, adding your personal recommendations and touches ensuring our guests receive the highest levels of service excellence.
What you will do
Greet guests. Deliver luggage to room upon check-in and picks up luggage from room upon departure.?
Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible in an accurate and timely manner.
Assist customers in inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.??
Greet all guests passing through lobby and offer them assistance.??
Provide guests with directions, recommendations, and information about the city and its attractions.?
Support the team with shoeshine service; picking up shoes from guest room, cleaning and polishing them and returning them to the guest.?
Provide a high level of cleanliness in the luggage storage room.??
Assist with other Front Office tasks when needed.?
Develop and present a project work to reinforce training.
What you bring
Education: High school education or equivalent experience.
Service passion about delivering true genuine guest experiences.
Attention to detail, strong interpersonal skills and a team work approach.
Reading, writing and oral proficiency in Italian and English.
A valid driving license is required.
This position requires the ability to lift equipment, carry and balance trays.??
Travel required: None.
What YOU can expect:
Four Seasons Hotels and Resorts can offer what many hospitality professionals dream of: the opportunity to build a life-long career with global potential and a real sense of pride in work well done. We look for talent who share the Golden Rule – people who, by nature, believe in treating others as we would have them treat us.
The benefits offered by Four Seasons Hotel Firenze include:
Free work clothes with dry cleaning available
Quality meals at our Employee restaurant
Employee discounts in our Four Seasons outlets and other suppliers in town
Access to the Wellbeing hotel program
Excellent Training and Career Development opportunities
Opportunities to build a successful career with global potential
Schedule & Hours:
This position is based at the Four Seasons Hotel Firenze and the contract is full time internship
You must possess the legal right to work in Italy at the time of application
by helplavoro.it-
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