Branch Manager

2 giorni fa

Galliera Veneta, Veneto, Italia GEA Group Tempo pieno
Responsibilities / Tasks

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  • Responsible for service sales budget and gross margin achievement
  • Maintain machine installed databases.
  • Follow up on spare parts & service quotations.
  • Manage overall SLA service planning together with Team Leader and Service Support Coordinator.
  • Actively promote SLA and renewal for expiry SLA.
  • Monitor and follow up on account receivable.
  • Plan regular visits to customer site and maintain strong relationships with existing clients
  • Review customer needs and proactively add value to strengthen service package.
  • Develop and maintain strong, long-term relationships with existing and new customers in the assigned territory.
  • Act as the primary contact for all service-related commercial activities for Separators and Decanters.
  • New machines sales support – technical support and onsite meeting.

Service Sales

  • Responsible for service sales budget and gross margin achievement
  • Maintain machine installed databases.
  • Follow up on spare parts & service quotations.
  • Manage overall SLA service planning together with Team Leader and Service Support Coordinator.
  • Actively promote SLA and renewal for expiry SLA.
  • Monitor and follow up on account receivable.
  • Plan regular visits to customer site and maintain strong relationships with existing clients
  • Review customer needs and proactively add value to strengthen service package.
  • Develop and maintain strong, long-term relationships with existing and new customers in the assigned territory.
  • Act as the primary contact for all service-related commercial activities for Separators and Decanters.
  • New machines sales support – technical support and onsite meeting.

Service Operation

  • Delivery of top service execution with ensure optimum utilization of the FSE and continuously improve service personal competency to meet customer’s requirements
  • First point of contact for service sales and service execution
  • Monitor overhaul execution and job reporting
  • Monitor and control stock level
  • Fulfilling ISO and local governance requirement
  • Evaluates field service reports and assures adequate completion, areas for correction, and selling opportunities such as service recommendations, plant retrofits and upgrades
  • Participate in the preparation of annual service departmental budget and capital appropriation.
  • Makes clear agreements with internal and external parties and ensures compliance & safety
  • Execute any new direction from superior / organization
  • To ensure workshop is fully functional and equipped with necessity (tools, machines, etc.)
  • Manage and constantly improve workshop, its assets, tools, methods of work to ensure ease of operations.

Your Profile / Qualifications

  • Candidates with experience in servicing, engineering, site installation or commissioning would be added advantage
  • Experiences and/or process knowledge in application sectors such as Palm Oil, environmental, Food will be added advantage
  • Minimum 3 - 5 years of managing responsibility in similar industry
  • Good oral, written and presentation skills in the English language are essential. xysqume
  • Good computer skills with a sound knowledge of the following software packages, Microsoft Office Products (Excel, Access, Word, PowerPoint).