Lavori attuali relativi a Reservation Agent Anglo American Hotel Florence Curio Collection by Hilton Florence - Florence - Italian Hospitality Collection

  • Aiuto Cucina

    1 mese fa

    Florence, Italia Italian Hospitality Collection A tempo pieno

    Aiuto Cucina (contratto a chiamata) - Anglo American Florence Curio Collection by Hilton - FlorenceFirenze, Italy | Pubblicato il 13/08/2024 Italian Hospitality Collection è un marchio di hotel, resort e spa che offre una collezione di autentiche esperienze di ospitalità italiana, ognuna in profonda sintonia con l’essenza e lo spirito della sua...

  • Front Office Agent

    3 settimane fa

    Florence, Italia Italian Hospitality Collection A tempo pieno

    Firenze, Italy | Pubblicato il 03/12/2024Italian Hospitality Collection è un marchio di hotel, resort e spa che offre una collezione di autentiche esperienze di ospitalità italiana, ognuna in profonda sintonia con l’essenza e lo spirito della sua terra.Descrizione lavoroPer la New Opening dell'hotel Anglo American, 5* Curio Collection by Hilton, siamo...

  • Reservations&Events Trainee | Anglo American Hotel Florence Curio Collection by Hilton | Florence

    2 settimane fa

    Florence, Italia Italian Hospitality Collection A tempo pieno

    Italian Hospitality Collection | Full timeReservations & Events Trainee | Anglo American Hotel Florence Curio Collection by Hilton | FlorenceFor our Sales & Marketing Team, we are looking for a Reservations & Events Trainee to be part of the Anglo American hotel in Florence, part of the Curio Collection by Hilton brand.The successful candidate will...

  • Front Office Agent

    3 settimane fa

    Florence, Italia Italian Hospitality Collection A tempo pieno

    Firenze, Italy | Pubblicato il 03/12/2024Italian Hospitality Collection è un marchio di hotel, resort e spa che offre una collezione di autentiche esperienze di ospitalità italiana, ognuna in profonda sintonia con l’essenza e lo spirito della sua terra.Descrizione lavoroPer la New Opening dell'hotel Anglo American, 5* Curio Collection by Hilton, siamo...

  • Magazziniere Senior di Alta Professionalità

    3 giorni fa

    Florence, Toscana, Italia Curio Collection By Hilton | Florence A tempo pieno

    L'hotel 5 stelle Anglo American, a Curio Collection by Hilton, in pieno centro a Firenze, è alla ricerca di un magazziniere senior per inserire all'interno del nostro team con iniziale contratto a tempo determinato. La figura richiesta dovrà svolgere le seguenti attività:Descrizione del ruoloAssicurare il rispetto delle politiche di acquisto e delle...

  • Specialista in Servizi di Ristorazione

    4 giorni fa

    Florence, Toscana, Italia Anglo American, Curio Collection By Hilton A tempo pieno

    Il Hotel Anglo American, parte della curata selezione di alberghi Curio Collection by Hilton, cerca un professionista altamente preparato per il ruolo di Commis di Sala appartenente alle categorie protette di cui all'articolo L.68/99 del Codice dei Contratti Pubblici.L'incaricato lavorerà presso il nostro ristorante, che offre una vasta gamma di piatti,...

  • Cucinatore Senior del Team di Alta Qualità

    3 settimane fa

    Florence, Toscana, Italia Anglo American, Curio Collection By Hilton A tempo pieno

    Descrizione del LavoroLa nostra struttura, l'**Hotel Anglo America**n, Curio Collection by Hilton, di Firenze, sta cercando un professionista qualificato per ricoprire il ruolo di Chef de Partie all'interno del nostro team. La figura richiesta dovrà rapportarsi con l'Head Chef dell'Hotel, lavorando a stretto contatto per raggiungere gli obiettivi...

  • Recezionista Hotelier

    2 giorni fa

    Florence, Toscana, Italia Anglo American Hotel A tempo pieno

    Descrizione del Lavoro">In vista dell'apertura di un nuovo hotel 5 stelle a Firenze, l'Anglo American Hotel Curio Collection by Hilton cerca un professionista motivato e con esperienza per il ruolo di Rezonistia.">Compiti principali:">">Gestire la reception e accogliere gli ospiti;">Eseguire le procedure di check-in e check-out;">Fornire assistenza...

  • Hotel Reservation Coordinator Florence

    4 settimane fa

    Florence, Toscana, Italia Italian Hospitality Collection A tempo pieno

    Company OverviewThe Italian Hospitality Collection is a leading hospitality company that offers unique and authentic experiences to its guests. Our team is dedicated to providing exceptional service and creating memorable moments for our guests.Salary: €35,000 - €45,000 per year based on experience and qualifications. Job Description:We are seeking a...

  • Optometrist - Florence, AL

    4 settimane fa

    Florence, Italia Florence Opthalmology A tempo pieno

    Optometrist - Florence, AL Job in Florence, Alabama, United StatesFlorence Ophthalmology is seeking an Optometrist to join our team!About the Practice and Opportunity:Florence Ophthalmology is a full-service eye care clinic offering services ranging from simple comprehensive eye exams to treatment for advanced eye diseases. We have been providing medical and...

  • Welcome Agent

    3 giorni fa

    Florence, IT Lungarno Collection A tempo pieno

    Lungarno Collection is pleased to share the opportunity for a talented Welcome Agent to be part of a new team in Florence. Our research is aimed at professionals with the innate ability to be impeccable "hosts", to offer excellent service, combining spontaneity and personalization. A distinctive presence on the Italian hospitality scene, Lungarno Collection...

  • Welcome agent

    2 settimane fa

    Florence, Italia Lungarno Collection A tempo pieno

    Lungarno Collection is pleased to share the opportunity for a talented Welcome Agent to be part of a new team in Florence.Our research is aimed at professionals with the innate ability to be impeccable "hosts", to offer excellent service, combining spontaneity and personalization.A distinctive presence on the Italian hospitality scene, Lungarno Collection...

  • Hospitality Ambassador

    3 giorni fa

    Florence, IT Lungarno Collection A tempo pieno

    Lungarno Collection is pleased to share the opportunity for a talented Hospitality Ambassador to be part of a new team in Florence. Our research is aimed at professionals with the innate ability to be impeccable "hosts", to offer excellent service, combining spontaneity, personalization and compliance with operational standards. A distinctive presence on the...

  • Barista Servizio Elevato

    4 giorni fa

    Florence, Toscana, Italia Ihc -Italian Hospitality Collection Spa A tempo pieno

    Per la New Opening dell'hotel Anglo American, brand Curio Collection by Hilton stiamo cercando un/a Commis di Bar e sala. L'obiettivo principale è quello di assicurare l'efficiente funzionamento del Servizio Bar.La figura lavorerà al banco bar ed affiancherà il Restaurant Manager nell'accoglienza degli ospiti e nell'ascolto delle loro...

  • Assistente di Cucina in Formazione

    6 giorni fa

    Florence, Toscana, Italia Italian Hospitality Collection A tempo pieno

    Siamo alla ricerca di un aiuto cucina specializzato da inserire nel nostro team all'interno dell'Anglo America, Curio Collection by Hilton di Firenze. La figura dovrà lavorare sotto la guida dell'Head Chef e raggiungere gli obiettivi seguenti:Cottura e preparazione delle pietanze.Guadagnare esperienza nella gestione della cucina e nel miglioramento della...

  • Hospitality ambassador

    1 settimana fa

    Florence, Italia Lungarno Collection A tempo pieno

    Lungarno Collection is pleased to share the opportunity for a talented Hospitality Ambassador to be part of a new team in Florence. Our research is aimed at professionals with the innate ability to be impeccable "hosts", to offer excellent service, combining spontaneity, personalization and compliance with operational standards. A distinctive presence on...

  • Luxury Apartments Reservation Agent

    3 settimane fa

    Florence, Toscana, Italia Starhotels S.P.A. A tempo pieno

    About Starhotels S.P.A.At Starhotels S.P.A., we're excited to introduce the **Teatro Luxury Apartments**, a new addition to our portfolio in the heart of Florence. As a luxury serviced apartments provider, we're committed to delivering exceptional experiences for our guests. If you're passionate about hospitality and eager to take your career to new heights,...

  • Hotel Operations Manager Florence

    3 settimane fa

    Florence, Toscana, Italia Accor Hotels A tempo pieno

    Accomplish Great Things as a Hotel Operations Manager in FlorenceTake your hospitality career to new heights in the heart of Florence, Italy. As our ideal candidate, you will play a key role in ensuring seamless operations and exceptional guest experiences at our Hoxton hotel. Your expertise and leadership skills will be put to the test as you manage the...

  • Addetto all Accoglienza Hoteliero

    4 settimane fa

    Florence, Toscana, Italia Italian Hospitality Collection A tempo pieno

    Siamo alla ricerca di un Addetto all Accoglienza Hoteliero per il nostro hotel a Firenze, affiliato al prestigioso brand Curio Collection by Hilton. Descrizione del Lavoro:Gestire la procedura di accoglienza degli ospiti; supportare i colleghi nella gestione delle procedure di check-in e check-out; sviluppare strategie di vendita dei servizi e delle camere...

  • Chef/Culinary Instructor, Florence, Italy

    1 mese fa

    Florence, Italia Cozymeal, Inc. A tempo pieno

    Chef/Culinary Instructor, Florence, ItalyCozymeal, a platform providing unique opportunities for aspiring cooks to learn from professional Culinary Instructors, is looking for culinary instructors in Florence, Italy to teach cooking classes. Florence is a modern city with historic roots, reflected in the blend of traditional Italian cuisine and global...

Reservation Agent Anglo American Hotel Florence Curio Collection by Hilton Florence

2 mesi fa

Florence, Italia Italian Hospitality Collection A tempo pieno

For the new opening of a 5* Hotel in Florence branded Curio Collection by Hilton we are looking for a Reservation Agent who will report to the Reservation Supervisor. We will insert this figure from February 2025.

Listed below are the mandatory & preferable requirements recognized as minimum level to be short listed for this role.


Mandatory:

A minimum 2 years of travel industry experience.

Native or fluent in Italian (written and spoken).

Fluent in English (written and spoken).

Must be an EU Citizen or possess an Italian work visa.


Preferable:

Highly computer literate.

A minimum of 2 years in a reservations or operations position.

Additional language (French or German would be considered a plus).

Confident use of PMS (OnQPM).



OBJECTIVE OF THIS ROLE

The main objectives of this role are: i) negotiation and conversion of incoming individual reservation opportunities; ii) the ability to support clients; iii) follow clients in all phases of the reservation process up to arrival.


The Reservation agent we are looking for must be organized have good communication skills the ability to relate with clients over phone or email and perform with the operations team at property level.


The successful candidate should demonstrate a clear commitment to the importance of the brand s philosophy possess strong written and oral communication skills as well as being experienced in negotiation and time management.


The company also requires the candidate to follow all procedures and plans in order to contribute to achieving and exceeding revenue targets.


The candidate will report to the Reservation Supervisor.


Location base: Florence.





CORE JOB RESPONSIBILITIES & DUTIES

Assisting and advising customers who may be choosing from a variety of travel options.

Making reservations for customers based on their various requirements and budgetary allowances but also following Company and Brand standard procedures.

Respond to all reservation requests in an engaging manner with the aim of converting each request into a confirmed booking.

Provides critical analysis of guests comments and reactions to selling procedures and policy.

Checking accommodation availability for customer desired travel dates.

Helping plan travel itineraries by suggesting local tourist attractions and places of interest.

Processing payments and sending confirmation details to customers.

Sorting any issue that may arise with bookings or reservations.

Selling and promoting reservation services.

Answering any questions customers may have about the reservation process.

Upselling when appropriate by informing customers of additional services or special packages.

Providing support to customers who may need to amend or cancel a reservation.

Maintains a positive open dialogue with all team members and vendors.

Answers incoming calls.

Keeps Reservation Supervisor promptly and fully informed of all problems or unusual matters of significance.

Demonstrates knowledge of guesthouse accommodations guest services and local vendors.

The Reservation agent will manage all transient reservations: direct web OTA GDS Wholesalers FITs.

Follows up on new and existing reservations ensuring that quality standards are observed as per assigned task list.

Works closely with the operations team to ensure a high level of customer satisfaction.

Other duties and responsibilities as assigned.

Constant update of CRM with opportunity updates calls account information tasks and projects.

Ensure that PMS (OnQ) are properly and regularly updated with all information needed (rates inventory etc).

Contribute on KPI conversion according to goals given.


PERSONALITY & SKILLS

These are the personal skills qualities and attributes the candidate will need to demonstrate in order to carry out his/her job effectively.

Plans organizes and uses a systematic approach to get things done.

Manages own time effectively.

Prioritizes actions and manages tasks through to completion.

Pitches information at the appropriate level.

Listens to the needs of others before contributing.

Collaborative and a team player.